Process Manager - Sr - Artech LLC
Richmond, VA 23238
About the Job
Job Description: Risk Specialist
Responsibilities:
Manage the Event and Issue lifecycle, including timely scoping of breakdowns (anomalies) and record creation in Fuse, using established processes and standards
Partner with VRM, Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance to the business on customer recovery, containment, and remediation
Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns
Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals/timelines are met, escalating when appropriate
Assist with research and problem-solving as needed to support business partners
Proactively provide Fuse training and development for teammates and others, as necessary
Identify and drive continuous process improvement opportunities to streamline issue/event management lifecycle
Analyze data to proactively identify risks and trends and provide business areas with actionable insights; prepare reporting for Executive Leadership
Support risk assessments and related activities (Process Level Assessments, Risk and Control Self-Assessments, etc.)
Participate in risk forums and contribute to continuous improvement of risk management practices
Support other risk management efforts as may be necessary, such as audits and regulatory exams
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in process management, project management, or risk management
Preferred Qualifications:
3+ years of operations, compliance, audit, or risk management experience
Experience as a Risk Event and Issue Manager
Experience using spreadsheets to analyze data and drive reporting
Experience using Fuse or other Governance, Risk, and Compliance software tools
Lean, Agile, Six Sigma, Business Process Management or Project Management Certification
Reason For Request:
Responsibilities:
Manage the Event and Issue lifecycle, including timely scoping of breakdowns (anomalies) and record creation in Fuse, using established processes and standards
Partner with VRM, Legal and Compliance partners to understand risk exposure from breakdowns to provide guidance to the business on customer recovery, containment, and remediation
Guide business partners through root cause analysis to ensure breakdowns are fully understood and to influence sustainable containment activities to prevent similar future breakdowns
Coordinate, influence, and negotiate priorities with partner dependencies to ensure event goals/timelines are met, escalating when appropriate
Assist with research and problem-solving as needed to support business partners
Proactively provide Fuse training and development for teammates and others, as necessary
Identify and drive continuous process improvement opportunities to streamline issue/event management lifecycle
Analyze data to proactively identify risks and trends and provide business areas with actionable insights; prepare reporting for Executive Leadership
Support risk assessments and related activities (Process Level Assessments, Risk and Control Self-Assessments, etc.)
Participate in risk forums and contribute to continuous improvement of risk management practices
Support other risk management efforts as may be necessary, such as audits and regulatory exams
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in process management, project management, or risk management
Preferred Qualifications:
3+ years of operations, compliance, audit, or risk management experience
Experience as a Risk Event and Issue Manager
Experience using spreadsheets to analyze data and drive reporting
Experience using Fuse or other Governance, Risk, and Compliance software tools
Lean, Agile, Six Sigma, Business Process Management or Project Management Certification
Reason For Request:
Source : Artech LLC