Product Analyst, Health IT Data - American Heart Association

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a Product Analyst, Health IT Data based out of our National Center office. This position can be home based.

The Product Analyst will be responsible for activities related to supporting the American Heart Association Health-IT team with quality-checking, maintaining, and enhancing the Get With the Guidelines registry and providing operational support for the initiatives that use the Registry. Core Get With the Guideline initiatives include Stroke, CAD, HF, AFib, Resuscitation, and Cardiogenic Shock. The role may also have supporting responsibilities for special funded initiatives related to quality improvement for cardiovascular disease.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

This position will work closely with the Sr. Product Managers and the National Director for Health-IT to ensure site and user configuration in the registry platform and provide the organization QI/BD staff with supporting registry resources. This also includes tracking projects, providing administrative support to external and internal users, and performing ad-hoc analyses in Excel to evaluate progress.

• Product Enhancements and Maintenance: Support Sr. Product Manager in developing technological specifications for the Get With the Guidelines Registries as assigned and other software products that use inpatient clinical data. This includes quality-checking the product and reporting defects or desired changes to the software vendor. Coordinate with software vendor to track ongoing work and deployments. Communicate enhancements and bug fixes to internal teams and external end-users.
• Data Analysis: Perform ad-hoc Excel analyses using high-volume clinical or programmatic datasets to support internal program evaluation and external presentations. Work closely with the Sr. Product Manager to hone the analysis scope, parameters, and approach. Analyses may include, but are not limited to, correlative analyses to identify trends, tracking patient/encounter data volume, and compiling custom cuts of existing quality measures. Query logic may be complex; training and support is available for high-complexity queries.
• Data Entry and Operational Support: Maintain critical data entry, such as adding new users, processing new registrants for core initiatives, and supporting the QI/BD staff with site onboarding. Provide administrative support where needed, such as supporting team-led webinars, creating registry resources, and updating training materials. Support team organization and alignment through project tracking as needed.
• Data Quality Support: Work to understand the algorithms behind the clinical quality metrics in the Get With the Guideline Registry and other products and review their functionality through regular testing. Coordinate with the Sr. Product Manager, Quality Measures team, and end-users to ensure these metrics function accurately and reflect end-user and organizations needs.
• Staff and Customer Support: Support the Sr. Product Manager in developing staff and customer webinars related to assigned projects. Provide insight and guidance on technology updates and enhancements. Provide ongoing QI staff support and training as program technology subject matter expert.
• Product Integration/Expansion: Act as project lead for assigned registry projects and pilots. Participate on teams for application of technology overlap of clinical quality improvement projects.
• Project Management and Support: Coordinate and support custom programs or data analytics projects as assigned.

• Bachelor’s Degree
• At least two (2) years of relevant experience
• Experience working in public health, healthcare, inpatient quality improvement, or related field
• Experience in project coordination
• Intermediate Excel skills (XLOOKUPs, creating graphs, IF formulas)
• Ability to understand, interpret and communicate clinical information, evaluate data, present findings, and comprehend new information with exceptional analytic capacity
• Exceptional attention to detail
• Willingness to learn new software and skills
• Ability to independently manage multiple complex projects
• Ability to effectively work with physician experts and scientific thought leaders
• Knowledge of voluntary health organizations and experience in group process with the ability to resolve conflicts and gain consensus through mediation and collaboration
• Ability to travel locally or overnight up to 10% - at least one in-person department staff meeting per year

Preferred Skills:

• At least two (2) years of experience with the organizations Get With the Guidelines registries
• Ability to manage vendor deliverables
• Ability to manage complex relationships with external partners and allied organizations
• Experience in product lifecycle management, particularly with product maintenance and new product development
• Excellent communication and presentation skills

The expected pay range will be $60,000 to $80,000.  Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.  
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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