Product Analyst - Intelliswift Software Inc

Job Title: Product Analyst
Location: McLean, VA – Hybrid- T, W, TH
Duration: 12 months
Contract Type: W2 only
Pay Rate Range: $45 - $50.63/Hour
 
Job Description Summary

• Leads initiatives to analyze and automate complex business/product problems. Providing technical and strategic insights related to business/product issues and opportunities to align with the business/product vision.
• Primary interface between technology and a specific business product. Works with users/customers to resolve problems or recommend alternative methods to meet needs. Facilitator of knowledge sessions with subject matter experts and stakeholders across the company. Solutions are innovative, thorough, and practicable.

 
Responsibilities:

• Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
• Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
• Troubleshoot product questions and technical challenges
• Demo solution options, existing functionality, and new functionality in various business settings
• Understand and proactively utilize agile practices
• Use applications including Jira, Teams, Confluence, Excel, Word, PowerPoint, Visio, ServiceNow, Icertis, Salesforce
• Quickly responds and provides support to stakeholders for production issues and questions
• Completes administrative updates and changes in production
• Supports production releases by completing necessary steps part of the implementation plan and completes validations
• Supports user acceptance testing (UAT), development, and deployment support (including conducting manual testing, providing functional configuration, and attending after hours deployments)
• Ability to create concise material explaining complex topics to senior leadership and stakeholders
• Responsible for acting as the primary interface between technology infrastructure and specific business functional areas
• Identify business unit requirements, create project, and process specifications, coordinate with application, product, and project teams to ensure that projects are on schedule and within budget
• Build and grow relationships with internal business partners and offer creative and innovative solutions to a variety of requests and issues.
• Experience with access, SOX compliance requirements, audit, and deal flow processes are a plus, along with contracting processes and overall experience with mortgage business also a plus

 
Qualifications:

• Bachelor's Degree or equivalent work experience
• 3-5+ years of work experience
• 3+ years of related experience in change management and/or business operations.
• Knowledge and experience in the primary or secondary lending markets
• Agile product delivery experience, including requirements gathering, writing user stories, and using Jira technology
• Intermediate to advanced SQL experience
• In depth understanding of Microsoft Excel – Formatting, formulas, and macros
• A technical background (computer science degree/ certifications/ technical work experience) is highly desirable
• Understanding of end-to-end software development lifecycle (SDLC)
• Exceptional communication and interpersonal skills
• Strong organizational skills and attention to detail

 
Desired Qualifications:

• Ability to work outside of usual 9-5 hours (in addition to the normal hours). Average expected after hours work include:
  • Application Deployment: 4x per year (4 hrs. each)
  • Template updates: ~2x per week (1 hr. each)
  • Support for infrastructure changes: 4x per year (2 hrs. each)
• Exceptional interpersonal, technical, and organizational skills
• Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines
• Excellent verbal and written communication skills, technical awareness, and leadership abilities