Product Designer - FrontApp
San Francisco, CA
About the Job
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses
We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster
Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience
Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty
Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc
Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.We’re looking for a Product Designer to help us in pushing Front’s user experience to the next level
You’ll be involved in every aspect of the product development process, from brainstorming new product ideas with Product Management to tweaking pixels right before launch with Engineering to adding new components to our Design System
You will utilize your full range of product design, interaction design, and visual design skills.What you’ll doLead the end-to-end experience with the Knowledge Base team and collaborate closely with other teams across Front.Help execute on and evolve the design system by designing, refining, and documenting intuitive and robust components. Design product experiences across various platforms including web, desktop, and mobileCollaborate closely with Product Managers and Engineers to define project requirements and deliver impactful design solutions.Understand and represent users in product decisions with cross-functional peers during tradeoff, timeline, and experience discussionsDesign and communicate your vision to the team using mock-ups, documentation, and prototypesImpact business goals through effective and efficient development of design solutionsParticipate in and shape the design team’s cultureWhat we’re looking for4+ years of experience building and shipping world-class products across various platformsExperience building and shipping world-class products across various platformsA portfolio of projects that display an understanding of the design process, refined UX and UI skills, and holistic system thinkingExperience working with, building and maintaining design systemsLow ego and an eagerness to give and receive constructive feedback in a transparent work environmentCollaborative approach and belief that the best products are built through a partnership with Product, Design, and EngineeringStrong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solvingDeep empathy for users and a passion for solving their collaboration problemsExperience with SaaS, B2B or other complex technical systems is a plusThis is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability
By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice& EU Privacy NoticeCompensation Range: $149K - $179.5KLocationSan Francisco, CATypeFull timeDepartmentDesignCompensation$149K – $179.5KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions
At Front, we take a market-based approach to pay
In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company
This resource will provide additional information on our location zone designations
If you have questions, please contact a member of our recruiting team for additional information.
We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster
Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience
Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty
Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc
Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.We’re looking for a Product Designer to help us in pushing Front’s user experience to the next level
You’ll be involved in every aspect of the product development process, from brainstorming new product ideas with Product Management to tweaking pixels right before launch with Engineering to adding new components to our Design System
You will utilize your full range of product design, interaction design, and visual design skills.What you’ll doLead the end-to-end experience with the Knowledge Base team and collaborate closely with other teams across Front.Help execute on and evolve the design system by designing, refining, and documenting intuitive and robust components. Design product experiences across various platforms including web, desktop, and mobileCollaborate closely with Product Managers and Engineers to define project requirements and deliver impactful design solutions.Understand and represent users in product decisions with cross-functional peers during tradeoff, timeline, and experience discussionsDesign and communicate your vision to the team using mock-ups, documentation, and prototypesImpact business goals through effective and efficient development of design solutionsParticipate in and shape the design team’s cultureWhat we’re looking for4+ years of experience building and shipping world-class products across various platformsExperience building and shipping world-class products across various platformsA portfolio of projects that display an understanding of the design process, refined UX and UI skills, and holistic system thinkingExperience working with, building and maintaining design systemsLow ego and an eagerness to give and receive constructive feedback in a transparent work environmentCollaborative approach and belief that the best products are built through a partnership with Product, Design, and EngineeringStrong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solvingDeep empathy for users and a passion for solving their collaboration problemsExperience with SaaS, B2B or other complex technical systems is a plusThis is a hybrid role, expected to be in our SF office on Tuesdays and Thursdays.Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability
By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice& EU Privacy NoticeCompensation Range: $149K - $179.5KLocationSan Francisco, CATypeFull timeDepartmentDesignCompensation$149K – $179.5KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions
At Front, we take a market-based approach to pay
In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company
This resource will provide additional information on our location zone designations
If you have questions, please contact a member of our recruiting team for additional information.
Source : FrontApp