Product Manager - AXS - Los Angeles, CA

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as a Product Manager.

In this highly visible role, you will provide product expertise for our global consumer facing suite of applications. Working closely with your peers, you will participate in the product and feature discovery process, help elicit requirements and ensure what we build aligns with our strategic initiatives and business goals. Furthermore, you take great care to ensure what we build is ultimately delivered through product development and into the hands of our clients. Your extensive product management knowledge and understanding of the industry provides the best recipe for execution and guidance across our development teams.

What you’ll be doing:

• Delve deep into understanding the personalization opportunities our business offers by tuning into our fans' desires, conducting meticulous research, and interacting with stakeholders to derive meaningful insights from consumer data.
• Synthesize user input and feedback, translating them into personalized solutions that not only enhance our suite of applications but also tailor user experiences to individual needs and preferences.
• Collaborate seamlessly with internal teams, including Tech, Sales, Finance, and Client Services, to pinpoint and integrate personalization-centric features into the product roadmap.
• Take an active role in both the planning and execution of strategic personalization initiatives, as well as the hands-on tactical activities that enhance user experiences throughout the product's life cycle.
• Contribute to the long-term personalization vision and strategy
• Leverage your in-depth product management expertise and hands-on experience to skillfully navigate and balance multiple personalization-centric projects, even amidst competing priorities, ensuring that the user experience remains at the forefront.
• Own and drive a large product from vision, through design, to requirements, and finally delivery
• Evangelize and drive the adoption of personalization across B2C, marketing, communications, and customer service product development teams.
• Demonstrate our three pillars to success - Trust, Influence and Impact.
• Perform consumer research and transform insights into prioritized actions for enhanced onboarding and personalized tailored experiences.

Skills and experience we're seeking:

• Minimum 3 years experience in Product Management 
• Bachelor’s degree required. Earning an MBA is a plus.
• Experience managing B2C products is required.
• Familiarity with Agile or other iterative product development methodologies required.
• Discovery experience collecting qualitative customer feedback and quantitative data to inform decisions.
• Proven success in building products that scale and meet customer needs.
• Excellent presentation, written, and verbal communication skills, with an eye for quality and attention to detail.
• Comprehension of the product marketing / launch process.
• You are outcome vs output oriented.
• Positivity is part of your being.
• Familiarity with standard development tools such as Jira, Trello, etc
• Experience working with Salesforce Marketing Cloud.
• Ability to stay organized in a highly demanding environment.
• Bonus: Experience building features for a live entertainment ticketing system.
• Bonus: Strong technical acumen and comprehension of architecture.
• Bonus: Experience with CRM or analytics platforms such as Adobe Analytics, GA4, or Segment
• Some travel may be required depending on location.

Pay Scale: 101,199-132,824

What’s in it for You?

• An opportunity to provide product expertise for our global consumer facing suite of applications
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-min Recruiter Zoom Interview
• Stage 2: 30-min Hiring Manager Zoom Interview 
• Stage 3: Product Management (Take home) Exercise 
• Stage 3: 60-min Peer Zoom Interview 
• Stage 4: 30 min SVP Zoom Interview

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.