Product Manager, Spanish Experience & Administrative Services at MVP Health Care

Product Manager, Spanish Experience & Administrative Services

625 State St, Schenectady, NY 12305, USA • Rochester, NY, USA • Tarrytown, NY, USA Req #2208

Thursday, September 19, 2024

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Product Manager, Spanish Experience & Administrative Services to join #TeamMVP. If you have a passion for health equity, strategic engagement and a love for your community this is the opportunity for you.

What's in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

• A degree in technology, design, business, or related field or relevant experience and a minimum of 2 years of experience working as a software Product Manager.

• Fluent Spanish and English speaker and writer with passion for supporting our local Latine communities and an understanding of cultural nuances that can impact their digital experience.

• Proficiency and understanding of the Product Management discipline along with agile software development methodologies and backlog management tools (e.g. Jira, Azure DevOps, etc)

• Ability to influence technical and non-technical partners.

• Health Care experience is a plus but not required.

• Experience in measuring impact of experiences delivered using qualitative and quantitative data is a plus but not required.

• Curiosity to foster innovation and pave the way for growth

• Humility to play as a team

• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• As the Bilingual Experience and Administrative Services Product Manager your main mission will be to create and manage our digital roadmap that initially transitions and then continues to advance our digital experience from a mainly English digital experience to a Bilingual experience that is also culturally relevant for the unique Latine culture we are working to serve. In addition, you will have ownership of pieces of our core digital experience for our entire membership base.

• Advocate for and provide education internally on Latine communities and Spanish-speaking population and how best to serve and support that group, serving as a subject matter expert for this customer segment, and applying that knowledge to digital experience creation.

• Write and review product copy in Spanish and English for cultural relevance, consistency and accuracy.

• Develop, prioritize, manage and communicate your Product Roadmaps to align with our overall Product strategy.

• Gather and analyze data from qualitative and quantitative sources (e.g. Customer needs and usage, market and competitive research, operational and financial data, business partner needs) to inform roadmaps and desired outcomes.

• Lead workshops focused on a feature or journey with single or cross-functional teams, ensuring that solutions being defined align with product goals.

• Collaborate successfully with team and stakeholders to achieve desired product impact.

• Develop, manage and communicate product specifications with clear and well-defined goals for product increments, working with User Experience and Digital in an Agile development process.

• Develop user guides and training material in combination with Digital, Knowledge Management & Marketing for their product area.

• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

This role can be a remote position based in the United States (available during EST working hours) or a position local to our Schenectady or Rochester, NY offices.

Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com .

Other details

• Job Family Customer Service
• Pay Type Salary
• Min Hiring Rate $75,870.00
• Max Hiring Rate $149,500.00