Product Specialist - butter

Let’s build a butter world

butter is a cannabis lifestyle brand, founded & rooted in Michigan. Our focus is to make high-quality products for all and in doing so, better society.

The plant has the power to help us become better individuals and with a proper understanding, all consumers should realize their desired effects of cannabis products.

At butter, we believe people and plants are better together.

How are we building a better world?

The butter philosophy is to always be honest, transparent and maintain integrity in all we do. We focus on the fundamentals and science, allowing us to stay focused on our mastery. Nowadays, everything is "Craft" and while it may or may not be true, we are in pursuit of exceptionalism. We'd be lying if we said we were the best out there, but the elite circle is small in any industry, this is no exception. Everything we do is to raise the standards of yesterday.

We truly believe there is a strain for everyone, and our consumers should always expect exceptional quality that few are able to produce. The unusual, the uncommon, from outstanding breeder cuts to rising genetic creators getting their limelight. This is some of the best work we've ever done, and we've grown a lot of plants to confidently tell our story.

Want to learn more? We’d love to hear from you!

What we’re looking for

butter is seeking a highly motivated and customer-oriented professional to join our team as a Product Specialist. As a Product Specialist, your primary responsibility will be to deliver exceptional customer service and support to our guests, ensuring their overall satisfaction and a memorable experience. You will be responsible for managing and resolving customer inquiries, building strong relationships, and providing product guidance. Exceptional communication skills, problem-solving abilities, and a passion for customer satisfaction are key requirements for this role.

The essential functions include, but are not limited to the following:

• Guides the customer through the transaction and offers advice and suggestions based on customer needs 
• Self-motivated and adaptable, with the ability to work both independently and collaboratively in a fast-paced environment
• A passion for delivering exceptional customer service and surpassing customer expectations.
• Demonstrated empathy and patience when dealing with customers, even in challenging situations
• Is highly organized and has an eye for attention to detail 
• Assists in cultivating and maintaining a positive environment. 
• Experience working in a retail or customer service environment is a plus 
• Continuously remains up to date on industry trends and product knowledge 
• Responds quickly to customer inquires in store, online and over the phone 
• Has a solid understanding of compliance guidelines set by the CRA 
• Ensure compliance guidelines set by the CRA are being followed and maintained 
• Responsible for accurate cash handling and inventory management 
• Perform other duties as assigned 
• Regulations require that the candidate must be 21 years of age and pass all background checks 

Who you are

• Previous experience in cannabis preferred 
• High Volume retail or cannabis experience is a plus
• Has basic cannabis knowledge including products, strains and consumption methods
• A growth minded individual who welcomes giving and receiving feedback
• Has the willingness to be flexible to adapt for the needs of the business
• Passionate about learning and sharing expertise with others
• Has the ability to adapt to changing priorities
• Can manage conflict resolution

Technical Skills

• Experience with seed to sale systems and METRC is a bonus
• Dutchie experience is highly preferred
• Strong computer skills 
• Attention to detail
• Math skills: Ability to add, subtract, multiply and divide
• Strong verbal and written communication skills