• Provide excellent customer service and address needs of customers in a timely and effective manner.
• Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
• Understand why our products are different than conventional stores and explain differences to customers.
• Replenish products through proper buying procedures.
• Ensure orders for product are timely and accurate to monitor inventory turns.
• Ensure that product mix meets varied customer dietary needs and requests.
• Find placement for all new products belonging to your category or categories.
• Participate in regional and national sales promotions.
• Build displays according to movement, promotions, profitability, value, and Regional guidance.
• Sample department products to customers.
• Oversee customer special order procedure.
• Analyze and control product transfers, waste, and spoilage.
• Support Leadership in conducting inventories.
• Maintain financial profitability by meeting and exceeding margin and sales targets.
• Assist in training and developing Team Members on product knowledge.
• Maintain accurate department signage and pricing.
• Stay informed by reading daily communication log or department updates from Leadership.
• Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
• Make sure temp logs, sweep logs and sanitation logs are completed when applicable.
• Maintain a safe, clean and well-organized working and shopping environment.
• Support global, regional and store programs.
• Answer department telephone calls and pages quickly and with excellent phone etiquette.

Knowledge, Skills, & Abilities

• Familiarity and/or willingness to learn about products, nutritional information, and other areas of study
• Comprehensive knowledge of dairy products
• Working knowledge and application of all dairy merchandising expectations within the department with a specific focus on attention to detail
• A desire to grow with the grocery team
• Ability to sell proactively
• Ability to deliver information in a clear and respectable manner to fellow team members, customers, and vendors
• Ability to educate team on product knowledge and convey enthusiasm
• Strong demonstrated organizational and time management skills
• Strong basic math skills
• Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
• Strong work ethic and integrity
• Passion for natural foods and products
• Use of tools and equipment, including bailer (age requirements may apply), forklift, and other machinery
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to work in a fast-paced environment, with a sense of urgency

Desired Work Experiences

• 1+ year buying/merchandising experience
• 1+ year grocery experience
• Customer Service Focus