Product Specialist (Messaging and Compliance) - Paradox

Do you proudly "geek out" on the latest disruptive technology?

Are you the go-to expert on messaging with deep knowledge of SMS and email?

Do you want to help shape the most innovative recruiting technology on the market and impact the ways companies communicate with job seekers around the world?

At Paradox, we believe when you get the people thing right, you can build teams that can change the world. Were helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloittes "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And were just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.

We are hiring a Product Specialist on our growing messaging team. Youll be focused on messaging compliance, deliverability, and supporting internal and external clients. This is an exciting opportunity to leverage your software experience, attention to detail, and creative problem-solving skills while working collaboratively with global teams to provide software support for Paradox products.

Sound like your dream job? We want to hear from you!

As a Product Specialist, you will be responsible for product operations with our global messaging products including international messaging and regulatory compliance. In this role, you will:

• Work closely with 3rd party vendors such as Twilio, MessageBird and others to provide ongoing messaging services to our clients
• Collaborate with various departments, ranging from Engineering to Product and Client Success to support our clients and actively contribute to ongoing product initiatives
• Triage help and support tickets, fully reproduce production issues, and communicate workarounds, escalating critical issues to key stakeholders
• Manage phone number registration, 10DLC compliance and other regulatory requirements
• Monitor messaging compliance and partner closely with Legal to stay up-to-date on developments in product compliance and privacy laws and regulations and advising the organization on any necessary changes to policies and procedures
• Own day-to-day management of messaging channel communication compliance activity, including review and submission of messaging to global partners
• Identify and analyze key metrics to track the performance of products and identify areas for improvement
• Perform manual testing of new messaging-related features being iteratively developed
• Monitor and report on messaging system activity for spikes, security risks and compliance issues
• Define, set, communicate, and train internal and external teams on both existing and new messaging policies (e.g. opt-in, opt-out, spam, etc)

Experience & Requirements:

• 1+ years of client or product support experience (e.g., testing, quality assurance, client success, technical support)
• Strong interest and aptitude for technology with a demonstrated ability to learn and adapt to new software tools quickly
• Meticulous attention to detail and ability to identify and document issues accurately, with excellent organizational skills
• Excellent communication skills both written and verbal, including presentation skills, with the ability to explain technical concepts to non-technical audiences and present data and ideas clearly to stakeholders
• Basic understanding of the software development lifecycle and familiarity with the different stages of software development and testing processes
• Ability to prioritize tasks, manage workload effectively, and meet deadlines based on business needs
• Strong analytical skills with the ability to use data to inform decision-making, identify trends, and evaluate processes for improvement
• Collaborative mindset and comfortable working with a diverse team of engineers, product managers, and other stakeholders
• Track record of ongoing learning and taking on new challenges
• Ability to work from our Scottsdale, AZ office
• Authorization to work in the United States

Why You Should Work at Paradox:

• Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
• Ability to make a big impact on a growing organization and drive your own growth
• The opportunity to build the next big thing in recruiting technology
• Internal and external professional development, coaching, and continuous education opportunities

Learn more about our full-time and intern career opportunities at https://careers.paradox.ai/students