Product Specialist - RethinkEd - RethinkFirst

Founded in 2007, RethinkEd, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life. RethinkEd helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents. With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, RethinkEd’s four platforms (social and emotional learning for all learners; training and professional development for all staff; step-by-step behavior interventions; and educator- empowering skills curriculum) are changing the world one student, one teacher, one classroom at a time.

RethinkEd is looking for a Product Specialist who will support the education division by assisting the Product Manager with all aspects of the product lifecycle, obtaining customer feedback and serving as a voice of the customer, and assuring the RethinkEd internal team are well-versed in the functionality of the platform. 

Responsibilities:

• Assist with new introduction and release activities for the Vizzle platform.
• Test product features and enhancements to determine if they are functioning as expected.
• Develop and maintain product specs for a designated list of projects, with guidance from the Product Manager - Vizzle.
• Work with customer support team to provide product/technical support and assistance to customers.
• Work closely with the customer support team to learn about any trends in frequently asked questions on platform functionality.
• Manage list of customer feature requests and report trends to Product Manager- Vizzle.
• Create user guides and support documentation on product features and enhancements for internal team use.
• Assist professional services and sales teams with questions related product capabilities and upcoming enhancements.
• Create product tours, announcements, and user surveys through use of a third-party product tool.
• Perform product demonstrations for customers, staff, and other stakeholders as assigned by supervisor.
• Answering all product-related questions in a polite manner and addressing queries promptly.
• Provide UX and technical support for additional projects as assigned.

Qualifications:

• Bachelor’s degree in technical field OR a minimum of 2 years’ experience in educational technology position.
• Proficiency in Microsoft Word & Excel.
• Excellent customer interaction and communication skills.
• Demonstrate excellent critical thinking skills
• Excellent organizational and time-management skills.
• Excited about technological advances and eager to try new tools.
• Experience with leading and facilitating successful meetings via phone, video, or in-person.
• Experience in successfully adapting communication to meet the needs of diverse technical experience levels of internal and external customers.
• Ability to accurately identify customer needs and serve as a customer advocate.
• Knowledge of K12 market preferred
• UX experience highly desirable
• Naturally creative and able to think outside of the box.
• Attend and engage in all company and team meetings.
• Aid other departments as required.
• Provide mentorship to new employees in similar roles as assigned by supervisor.

Benefits 

• Generous health, dental, & vision benefits package
• Flexible paid time off   
• 11 paid company holidays
• 401k matching
• Parental leave

Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NV, OH, PA, TX, VA, WA, WI 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

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