Production Support Engineer - Pinnacle Group

Only W2 - No C2C

Location: Irving, TX (3 days onsite - Hybrid)
Duration: 9 months
Production Support Engineer
Job Description

Background:
The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions.

Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Key Responsibilities:
• Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
• Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
• Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
• Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
• Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
• Provide Overnight/weekend or when required support for the applications on a rotational basis.

Qualifications
• 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
• 1+ years of experience supporting large financial services firm
• 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
• 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
• 1+ years experience monitoring batches and meeting SLAs
• Incident Management tools like ServiceNow
• Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
• Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management

Additional skills that are nice to have:
• Experience with MongoDB.
• Strong knowledge of Microsoft and Linux operating systems.
• Knowledge Core Java [beneficial], Perl [beneficial]
• Personally well organized and an excellent team player, Willingness to learn.
• Atleast a BS degree in computer science or related.

#LI-AM1

Pay Range: $60- $65

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.