Prog Mgr OPM Relations at Blue Cross and Blue Shield Association
Washington, DC 20001
About the Job
The hiring range for this role is: 92,086.00 - 129,145.00This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future
A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable
The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. As the Program Manager of OPM relations, provides primary support with execution of all coordination and project management activities and ensuring excellence with the customer relationship with OPM, AFHO, Blue Plans, and all other FEP constituencies related to FEHBP
Manage communications with OPM (e.g
OPM Site Visits, Issue Log resolution, Carrier letter response coordination, Service Charge proposal document, SalesForce, etc.) working seamlessly and collaboratively with stakeholders across the FEP organization for on-time, defect-free delivery of all requests.OPM Relations | Support the Director of OPM Relations and also serve as an additional liaison between the FEP Director’s Office (FEPDO) and OPM contract specialists with responsibility for interactions and relationship management related to day-to-day issues and initiatives with the agency
Supports effective customer relationship management through consistent and aligned communications; timely and quality deliverables; efficient resolution of disputes/conflicts; and other related activities
Manages the service Charge proposal by coordinating staff for Service Charge Proposal and OPM Site Visits.Process Management | Proactively identifies issues and manages actions to execute projects and initiatives focused on establishing, improving and maintaining effective internal process management (e.g
OPM Site Visits, Issue Log resolution, Carrier letter response coordination, and service charge proposal document)
Business Owner for the FEP Hub's Emergent Issues in the SalesForce Tile that involves a series of interconnected responsibilities in developing requirements, supervising deliverables and analytics, developing reports and dashboards, and extracting/analyzing data to make recommendations for FEP Hub ImprovementsPlan Relations | Collaborates on the design and execution of end-to-end projects that focus on communications with both internal and external FEP customers
Ensures that all communications are aligned and consistent, advocating FEP interests accurately; and that selected communications vehicles are appropriate for delivering messages to the properly identified audiences
Proactively identifies opportunities and initiates strategies for improving communications between the FEPDO and its customers—Plans, BCBSA, OPM and internal staff
Manage the collection, reporting, communication, and support associated with OPM Site Visits
Work in close collaboration with Finance to analyze, manage, and oversee budgeting and accounting for overall spend.Customer Communications | Collaborates on the design and execution of end-to-end projects that focus on communications with both internal and external FEP customers
Ensures that all communications are aligned and consistent, advocating FEP interests accurately; and that selected communications vehicles are appropriate for delivering messages to the properly identified audiences
Proactively identifies opportunities and initiates strategies for improving communications between the FEPDO and its customers—Plans, BCBSA, OPM and internal staff.EducationHigh SchoolBachelors DegreeHigh school degree or equivalent work experienceBachelor’s degree in health care or related field or equivalent work experienceCertificationsProject Management Professional CertificationExperience5 years of experience with an FEHBP plan in an account management role5 years of experience supporting Project Managers in a PMO (Project Management Office) or corporate setting, underscoring a significant tenure of practical involvement and support in project management activitiesAt least three years' experience managing communications for a government or non-governmental organization (NGO).Experience managing and maintaining FEP Hub Emergent Issues in support of OPM matters.SkillsFEP (Federal Employee Program) knowledge is preferred, highlighting the advantage of familiarity with the specific products and services offered to federal employees, which can significantly impact the effectiveness of project delivery and stakeholder engagement.Demonstrates proficiency in building and sustaining strong levels of customer trust and confidence
The ability to establish and maintain high levels of customer trust and confidence is critical for fostering long-term relationships and ensuring customer satisfaction.Effective communication skills including verbal, written, and presentation skills
This competency is essential for clear and persuasive communication with stakeholders, teams, and customers, facilitating successful project outcomes and collaborative efforts.Knowledge of MS Office Suite of products and AdobeAbility to work effectively both independently and in a team-based environmentDemonstrated willingness to be flexible and adaptable to changing prioritiesThe ability to establish and maintain high level customer trust and confidenceDemonstrated team leadership skillsOrganizational and time management skillsThe ability to research and analyze data or process questions/inquiriesDemonstrated experience in analyzing and responding to complex sets of information and/or the processing of information requestsMust be proficient with database and other software applications, including MS Word and PowerPointInterpersonal skills and relationship development abilitiesMulti-tasking skillsPeople ManagementNo#LI_HYBRISummaryLocation: Chicago or Washington, D.C.Type: Full time
A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay. We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable
The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. As the Program Manager of OPM relations, provides primary support with execution of all coordination and project management activities and ensuring excellence with the customer relationship with OPM, AFHO, Blue Plans, and all other FEP constituencies related to FEHBP
Manage communications with OPM (e.g
OPM Site Visits, Issue Log resolution, Carrier letter response coordination, Service Charge proposal document, SalesForce, etc.) working seamlessly and collaboratively with stakeholders across the FEP organization for on-time, defect-free delivery of all requests.OPM Relations | Support the Director of OPM Relations and also serve as an additional liaison between the FEP Director’s Office (FEPDO) and OPM contract specialists with responsibility for interactions and relationship management related to day-to-day issues and initiatives with the agency
Supports effective customer relationship management through consistent and aligned communications; timely and quality deliverables; efficient resolution of disputes/conflicts; and other related activities
Manages the service Charge proposal by coordinating staff for Service Charge Proposal and OPM Site Visits.Process Management | Proactively identifies issues and manages actions to execute projects and initiatives focused on establishing, improving and maintaining effective internal process management (e.g
OPM Site Visits, Issue Log resolution, Carrier letter response coordination, and service charge proposal document)
Business Owner for the FEP Hub's Emergent Issues in the SalesForce Tile that involves a series of interconnected responsibilities in developing requirements, supervising deliverables and analytics, developing reports and dashboards, and extracting/analyzing data to make recommendations for FEP Hub ImprovementsPlan Relations | Collaborates on the design and execution of end-to-end projects that focus on communications with both internal and external FEP customers
Ensures that all communications are aligned and consistent, advocating FEP interests accurately; and that selected communications vehicles are appropriate for delivering messages to the properly identified audiences
Proactively identifies opportunities and initiates strategies for improving communications between the FEPDO and its customers—Plans, BCBSA, OPM and internal staff
Manage the collection, reporting, communication, and support associated with OPM Site Visits
Work in close collaboration with Finance to analyze, manage, and oversee budgeting and accounting for overall spend.Customer Communications | Collaborates on the design and execution of end-to-end projects that focus on communications with both internal and external FEP customers
Ensures that all communications are aligned and consistent, advocating FEP interests accurately; and that selected communications vehicles are appropriate for delivering messages to the properly identified audiences
Proactively identifies opportunities and initiates strategies for improving communications between the FEPDO and its customers—Plans, BCBSA, OPM and internal staff.EducationHigh SchoolBachelors DegreeHigh school degree or equivalent work experienceBachelor’s degree in health care or related field or equivalent work experienceCertificationsProject Management Professional CertificationExperience5 years of experience with an FEHBP plan in an account management role5 years of experience supporting Project Managers in a PMO (Project Management Office) or corporate setting, underscoring a significant tenure of practical involvement and support in project management activitiesAt least three years' experience managing communications for a government or non-governmental organization (NGO).Experience managing and maintaining FEP Hub Emergent Issues in support of OPM matters.SkillsFEP (Federal Employee Program) knowledge is preferred, highlighting the advantage of familiarity with the specific products and services offered to federal employees, which can significantly impact the effectiveness of project delivery and stakeholder engagement.Demonstrates proficiency in building and sustaining strong levels of customer trust and confidence
The ability to establish and maintain high levels of customer trust and confidence is critical for fostering long-term relationships and ensuring customer satisfaction.Effective communication skills including verbal, written, and presentation skills
This competency is essential for clear and persuasive communication with stakeholders, teams, and customers, facilitating successful project outcomes and collaborative efforts.Knowledge of MS Office Suite of products and AdobeAbility to work effectively both independently and in a team-based environmentDemonstrated willingness to be flexible and adaptable to changing prioritiesThe ability to establish and maintain high level customer trust and confidenceDemonstrated team leadership skillsOrganizational and time management skillsThe ability to research and analyze data or process questions/inquiriesDemonstrated experience in analyzing and responding to complex sets of information and/or the processing of information requestsMust be proficient with database and other software applications, including MS Word and PowerPointInterpersonal skills and relationship development abilitiesMulti-tasking skillsPeople ManagementNo#LI_HYBRISummaryLocation: Chicago or Washington, D.C.Type: Full time
