Program Coordinator - Psychiatric Development Program - Dartmouth-Hitchcock Health

** Hybrid Remote role for the Department of Psychiatry ** Four days remote, one day onsite after completion of orientation period. 

This position works as part of a team to collect documentation from referring providers, parents, and local school systems for our Autism Spectrum Disorders (ASD) clinic and Pediatric autoimmune neuropsychiatric disorders associated with streptococcal infections (PANDAS) clinic. This role will also schedule for the PANDAS clinic and support the facilitation of new and existing patients. This job requires exceptional customer service skills, attention to detail, and organization. 

1. Engages patients in collecting documentation for Autism and PANS/PANDAS clinic.
2. Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.
3. Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
4. Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.
5. Monitors and completes system messages in a timely manner to meet patients’ needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
6. Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services.
7. Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy.
8. Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
9. Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff.
10. Acts as liaison between primary care physicians & specialists outside DH.
11. Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed.
12. Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
13. Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks.
14. Performs other duties as required or assigned.

• Bachelor’s degree required.
• One (1) year of experience working in mental health or social work preferred.
• Experience providing employment services for people with autism spectrum disorder.
• Ability to work with others and network.
• Strong organizational and interpersonal skills with excellent attention to detail.
• Ability to communicate effectively and efficiently.
• Ability to work independently.
• Good judgment and problem solving skills.

• None