Program Management Advisor - Express Scripts - Hybrid - Cigna

The Centene PMO team is a group of program management support professionals responsible for successfully managing and delivering strategic projects while driving client/customer focused problem resolution and influencing/leading process improvement.

As a Program Management Advisor on Centene PMO Team, you are responsible for end-to-end management of project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of program management on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client.

The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients.

The role exists within a fast-paced and dynamic team of highly supportive program management and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex projects on time and support Centene without issue in order to best position our clients, their members and those who support them for success.

Essential Responsibilities

• Lead or co-lead implementation of new Centene Initiatives, including project plan management and status reporting, intent gathering, and overall client relationship management. The role is client facing.

• Review of Benefit Master Grids to coordinate benefit updates across multiple teams for timely delivery

• Track Performance Guarantees around timely set up of benefits

• Support Centene with day-to-day initiatives, escalations, issue resolution and program management, and development and maintenance of weekly program status reports.

• Work directly with clients, Account Team, Sales, Client Service Teams, Operations and Product partners to ensure delivery of client contractual requirements and to manage expectations driving overall client satisfaction.

• Communicate status and risk to appropriate client and Express Scripts leadership.

• Support team development and effectiveness by engaging with peers and leadership in knowledge sharing, training and special projects.

• Demonstrate Cigna values - including teamwork and enterprise mindset - to support a high-performance culture.

• Work with team leadership to identify opportunities for process improvement within the tools and the processes we use, including those coordinated with our internal partners.

Skills and Attributes For Success

• Critical thinker with project management experience and proven ability to lead and manage multiple projects simultaneously

• Demonstrated ability to coordinate resources cross-functionally to resolve complex issues and deliver results on behalf of our partners and clients

• Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision

• Willingness to work a flexible schedule during high-volume periods to accommodate business requirements

• Strong organization and communication skills to meet timelines for initiatives involving multiple teams.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.