Program Manager/Counselor - LifeLong Medical Care

LifeLong Medical Care is looking for a Program Manager/Counselor at our TRUST Health Center in Oakland. The Program Manager/Counselor will oversee all aspects of the SAMHSA MAT program.

This is a full time, exempt, benefit eligible position. 

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $70k - $75k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

• Oversight of integration of mental health, substance use, and MAT services for the SAMHSA MAT program
• Responsible for administrative supervision of SAMHSA MAT program staff, including hiring, training, performance evaluations, approving timesheets and schedules, and personnel issues per agency guidelines.
• Provide direct SUD services, including co-occurring counseling services to clients receiving MAT; some services will be providing at the outreach sites, including homeless encampments (approximately 50% of the time)
• Increase and support the retention of patients with co-occurring and SUD disorders receiving care from Street Medicine and the Trust Clinic.
• Works with Trust site leadership and LifeLong MAT/Recovery Support and Reentry Program Manager to improve coordination of SUD care and services available within Trust Clinic and Street Medicine (with primary care and behavioral health care)
• Performs needs assessments and coordinates with community partners to refer patients to appropriate outside resources. 
• In collaboration with the Evaluator/Research Manager, ensure that all grant reporting requirements are met. 
• Coordinate care with, and collaborate with agency-wide MAT and Recovery Support programs across LifeLong to ensure quality of care and standardization
• Communicate tasks, timelines, goals, and other necessary updates to SAMHSA MAT program staff
• Utilize and prepare data in collaboration with the Evaluator to inform decisions that impact future direction of SAMHSA MAT program
• Ensure that grant deliverables are met
• Elicit and provide feedback to program stakeholders in collaboration with the Evaluator
• Assess program performance and complete PDSA cycles for continuous quality improvement.
• Participates in all required supervision, team meetings and training, regular case conferences, meetings with grant project officer, site-based meetings, and appropriate agency-wide meetings.
• Performs other duties as assigned by supervisor.

• Must be registered or certified as an SUD Counselor or ASW.
• Knowledge and experience providing substance use and mental health treatment services to diverse, low-income populations.
• Managerial experience preferred
• Demonstrated ability and sensitivity to working with a diverse staff and client population, including individuals with mental illness and substance use related issues
• Excellent judgement skills and decision making abilities
• Highly proficient in MS Office (including Word, and Outlook)
• Ability to work effectively and calmly under pressure in a positive, friendly manner.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Must have reliable access to transportation
• Must be able to abide by all conditions of employment set forth by federal and state laws regulating healthcare settings and workplace behavior and including strict confidentiality.
• Experience with Epic Electronic Health Record preferred
• Bilingual Spanish/English preferred