Program Manager (Direct to Consumer Marketing Programs) at Tiva Systems

Program Manager (Direct to Consumer Marketing Programs) ….Remote Contract

Must have:

Direct to Consumer Marketing

SAAS, B2B, eCommerce, Customer Messaging

We are seeking an experienced Strategic Program Manager to join the Enterprise Program Management Office (PMO), reporting to the Director of Enterprise Program Management. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level strategic programs from ideation to launch in Direct to Consumer in Growth space. With a data-driven mindset, this person should excel at connecting the dots and solving complex problems. 

Responsibilities:

• Taking initiative to help the team accelerate while navigating competing priorities and ambiguity in scope. 
• Build program framework and governance and provide visibility to stakeholders
• Cross-functional collaboration with other departments, including but not limited to product, customer support, and ecommerce, to align strategies with overall business goals and customer satisfaction.
• Collaborate with the program sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, and work plan
• Run program operating mechanisms to ensure timely and consistent communication of project status, milestones, timelines, and deliverables
• Works across the team to identify risks and issues and presents recommended response plans to stakeholders

Qualifications:

• Eight or more years of program and project management expertise delivering on large-scale and cross-functional programs preferably in Mar-Tech space
• Strong experience driving programs around direct to consumer marketing through Social Media, SEOs, Websites etc

• Advanced experience implementing standard project management governance, artifacts (for example, program milestones, program dashboards, etc)
• Critical Thinking - ability to ask the ask the right questions and identify the right audiences that need to participate during the journey to help inform what's In scope vs out of scope
• Agility - Quick to adjust and adapt to competing priorities with high velocity
• High integrity, excellent judgment - to lead and influence stakeholders and executive leaders as you'll have access to sensitive information and must treat it appropriately
• Accountability – you operate with excellence, do what you say, and hold others to the same while enforcing the use of PMO governance, framework and tools
• Highly collaborative - you recognize the value of bringing people along including but not limited to all levels of management and C- Level executives while also advocating for suggestive change yet balancing the necessary no
• Business to Consumer Environment – help define ambiguous scope and processes while also actively proactively anticipating business needs  

• 4-5 years experience in B2B, SAAS, eCommerce, Marketing Tech/ Consumer Messaging/Communications
• Project/ Management certification (PMP or PgMP)
• Deep knowledge and related work experience of the project management process, theory, and lifecycle, including Waterfall and Agile methodology, as well as Project Delivery Framework and SDLC
• Intermediate experience in standard project management and collaboration tools (for example, ClickUp, Smartsheet, Asana, JIRA, Monday)
• Exceptional skills in leadership, time management, facilitation, and organization

Keywords: "program manager" AND "project management" AND "growth" AND "ecommerce" AND "strategic" AND "marketing" AND ("saas" OR "subscription renewals" OR "B2B" OR "customer growth" OR "customer messages" OR "customer communication") AND ("Smartsheet" OR "Clickup" OR "Asana" OR "Monday")