Program Manager (IT) IV - Ava Consulting
Salt Lake City, UT
About the Job
Day to Day Responsibilities of this Position and Description of Project:
Overview
Key Responsibilities:
Qualifications:
- Seeking an experienced ops leader who has tech company research / insights operations expertise.
- Bonus is Qualtrics CX platform / tech experience. Will also manage and oversee both US based FTE resources and offshore vendor team.
- Very exciting role at the pulse of customer experience insight generation within the core Client Growth Team. Reporting to director based in San Jose.
Overview
- Client is actively seeking an exceptional Senior Research Operations Manager with extensive experience in managing research operations at a global scale.
- The ideal candidate will bring extensive knowledge in implementing best-in-class governance practices, optimizing processes, and managing a global scale research and insights operation effectively With proficiency in agile methodologies
- This leader will be charged with delivering on a strategy and roadmap to transform the current operation into a world-class function, focusing on operational efficiencies, cost savings, and the integration of cutting-edge technologies and methodologies.
- A background in a global insights or research function is highly desired, as it will provide valuable context and experience to drive the organization forward.
- The ideal candidate would have strong experience working with technology platforms to deliver research and insights operations such as Qualtrics, Medallia, Forsta or similar.
Key Responsibilities:
- Work directly with technology platforms to deliver research and insights operations and CX operations, such as Qualtrics and oversee a dedicated operations team.
- Implement and refine governance practices to achieve global operational excellence within research operations.
- Optimize processes and manage large-scale research operations, ensuring alignment with Client 's strategic goals and efficient resource utilization.
- Manage and lead integration or migration efforts for core research platforms and tools such as Qualtrics, Forsta, Caplena etc.
- Lead, mentor, and develop onshore and offshore teams and vendor partnerships, promoting a high-performance culture and a commitment to quality.
- Employ agile methodologies to enhance the team's operational agility and adaptability to changing market demands.
- Develop a clear and actionable strategy to elevate the current operations to a world-class level, focusing on achieving significant operational efficiencies and cost reductions.
- Introduce and integrate new technologies and innovative practices that enhance the effectiveness of the research function and contribute to Client 's competitive edge.
- Collaborate closely with cross-functional teams to ensure seamless integration and alignment of research operations with the broader organizational objectives.
Qualifications:
- A minimum of 12 years of experience in research operations management within a global corporate environment, ideally within a global insights, research or analytics function.
- Demonstrated experience working with the Qualtrics CX platform or similar technologies and processes in the space of CX and insight.
- Demonstrated success in implementing governance practices, process optimization, sprint planning and program management at scale.
- Experience with research and insights platform technologies ie: Qualtrics, Forsta, Medallia & other.
- Proficient in agile methodologies with a track record of leading agile transformations within research teams.
- Strategic thinker with the ability to define and lead the execution of plans to transform operations to a world-class standard, with a focus on operational efficiency and cost savings.
- Strong leadership, stakeholder management and program management skills, with the capability to drive innovation and continuous improvement across a global operation and team.
- Prior experience managing both onshore and offshore direct reports and vendor teams in a highly matrixed organization.
- Advanced degree in Business Administration, Operations Management, Research Methods, Computer Science, Data Science or a related field is preferred.
Source : Ava Consulting
