Program Manager, Medical Office - YMCA of Greater Boston
Boston, MA 02116
About the Job
Description
Position Title: Program Manager, Medical Office
Reports to: Senior Director, Workforce Development
Position Type: Full time, Exempt
Location: Boston
Salary Range: $53,000-66,000
Branch: Education and Training
About the Opportunity
The YMCA of Greater Boston’s Education & Training Branch provides high-quality, integrated adult basic education and workforce development as well as key support services to immigrant, unemployed, an/or underemployed adult learners across the Greater Boston Area.
The Education & Training Branch seeks an individual who is team-oriented, organized, and relationship-focused to manage the day-to-day operations and lead the implementation of the Medical Administrative Employment Credential Program. The Program Manager wears two hats, playing a lead role in program design and management, while also working directly with program participants to successfully guide them through the program.
The ideal candidate will have:
- Bachelor’s degree and/or equivalent work experience
- Experience in developing and maintaining client relationships
- Experience in project management strongly preferred
- Experience with medical office administrative tasks, HIPAA, OSHA, Health Insurance, Patient Registration, and Medical Terminology
- Certified Medical Administrative Assistant Credential or equivalent experience
- Highly developed communication, follow through, time management, problem resolution and advocacy skills; resourceful, intuitive, and strong team-player
- Experience in collaborating with a diverse team
- Strong passion and commitment to working with diverse populations, including immigrants and low-income populations
- Demonstration of sensitivity, understanding and respect of diverse populations within the workplace and promote equity, diversity, and inclusion in all policies and practices.
- Strong technology skills (MS Office, databases, social media, and web-based applications)
- Counseling and case management experience, preferred
- Experience in employment services, teaching, training adult learners or related skills a plus
Key Responsibilities
Essential Responsibilities:
Program Design and Administration
- Develop, review and update program content and curriculum
- Oversee office and classroom set up for affiliated program(s)
- Ensure maintenance of accurate data and confidential records system for all program participants
- Oversee contractors, volunteers, interns, partners and instructors associated with program
- Provide necessary information and contribute to grant reporting requirements
- Support director in developing and manage program budget
- Generate communications and social media content for affiliated program(s)
Intake and Admissions
- Manage intake and determine which applicants would be a good fit for the program based off of established criteria
- Work with other managers and director to complete applicant interviews, provide feedback on participant candidacy and select trainees
Instruction and Advising
- Provide direct instruction for medical administrative skills programming including, but not limited to – HIPAA, OSHA, Patient Intake, Registration, Scheduling, Medical Insurance, Intro to Basic Billing and Coding, Medical Terminology
- Provide direct instruction for affiliated programs
- Develop and deliver group and individual training and simulations
- Evaluate trainee assignments and update progress in agency database
- Work in partnership with Program Manager, Career Services to develop and coordinate individual career and employment plans for trainees
- Work with other program managers and Director of Employer services to place trainees in appropriate internship opportunities and support them through the experience
- Provide coverage, as needed, for other programming taking place within the branch
- Provide 1-1 professional guidance and career resources for trainees
Relationship Management
- Work with director to steward relationships with key stakeholders (trainees, staff, mentors, volunteers, employment partners, and funders) and coordinate the approach to each trainee’s employment plans
- Enhance partnerships using employer feedback and update curriculum resulting in improved trainee placement rates
- Contribute to program-wide operations and events contributing to successful placement of trainees and overall success of the branch
Source : YMCA of Greater Boston
