Program Manager - C1

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Location

This position is open to candidates located in California. This is a remote position with some expected travel, up to 25%.

Summary

The Program Manager is responsible for delivering large or/and complex programs to time, scope, budget and quality. These programs may consist of interrelated projects across multiple technologies and offers, being led by individual project managers under an overarching program or may comprise a single large multi-year program for the Program Manager to lead. This position mentors project managers responsible for delivering large and complex programs consisting of projects lead by C1 as well as other vendors. Success in this position requires openness to constant change, a focus on continuous improvement and ability to focus on quality control, profitability, and high customer satisfaction.

Essential Functions

• Ensures scope, timelines, budget, and resources are accurately identified, tracked, and reported
• Develops full-scale program plans including client specific escalation, governance structure, and associated communication and change management plans
• Audits and enforces standard processes and procedures and ensures consistency across the entire program
• Identifies and manages program dependencies and critical path
• Creates and maintains a detailed program plans, issues log, risk register, status reports, and other required documentation
• Communicates program expectation to team members and stakeholders in a timely and clean fashion
• Creates strategies for risk mitigation and contingency planning. Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Facilitates change management associated with implementing process improvements into the organization - the adoption of new or improved processes and/or procedures across the organization
• Provides the appropriate resource staffing and management forecast for the programs managed, including the acquisition of contract resources when needed
• Tracks and communicates performance measurements to project team and stakeholders
• Manages program for all phases including but not limited to RFP development, Pre-sales scope management, gap analysis, define, solution design, technical design, process change, development and configuration of applications, testing, training, deployment and transition.
• Identifies and communicates project priority within programs and set project milestone priority for the project teams
• Prepares and presents program status report to customer, executives, management and project team
• Ensures program and project financials are updated for accuracy and variance analysis
• Prepares appropriate documentation to close out programs and facilitate effective hand offs
• Conducts program post mortems and create a recommendations report in order to identify successful and unsuccessful program elements
• Performs Program and Project Management at Best Practice Level during all phases of lifecycle
• Provides Mentoring for more Junior Team Members and Project Manager as needed
• Reviews Client Trends and recommend continuous Improvement as needed or opportunities for business opportunities aligned with customer objectives
• Promotes knowledge sharing and skills development
• Supports and promotes the objectives as required

Additional Specific Duties and Responsibilities

• Oversees special projects as needed
• Engages in direct project management as needed

Required Qualifications

• 10+ years of experience in progressive project/program management roles
• Experience managing programs/projects within the Professional Services industry
• Excellent demonstrated leadership and management skills with the ability to assign and monitor work within programs
• Experience working and communicating with Executive level management internally and client facing
• Excellent knowledge of sales and customer service procedures and practices
• Excellent written and oral communications skills that are audience appropriate with appropriate style and delivery to influence audience
• Solid knowledge of project management discipline, project management tools and analysis
• Comprehensive knowledge of project management concepts and process improvement methodologies
• Defines and organize complex projects to achieve specified objectives
• Adapts methodologies to develop customize plans based on given circumstances, constraints, etc.
• Identifies and monitors key measures to ensure program success
• Proactively identifies program risks and develops mitigation plans to address
• Drives timely, complete, fact-based issue resolution in a collaborative manner
• Identifies refinements to program approach and methodology to avoid future issues
• Influences and helps stakeholders identify and meet their high priority needs
• Excellent ability to lead a team toward program objectives and vision
• Ability to foster and build relationships at all levels in a large, global corporate environment
• Strong interpersonal skills in areas such as teamwork, facilitation and negotiation
• Strong written and presentations skills, with the ability to tailor information to the audience in a way that establishes rapport, influences others and gains understanding at all levels
• Fluent in use of Microsoft Office Suite, Microsoft Visio and Microsoft Project
• 10 years’ or more experience in project management
• PMP or equivalent certification

Desired/Preferred Qualifications

• Six Sigma certification
• Bachelor’s degree and/or equivalent experience
• Proficiency with building and editing Microsoft SharePoint sites

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off




Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$110,000 - $130,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

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