Program Manager - Stroke Program Service Line - Neuroscience Administration - FT-Days - MRH - Memorial Healthcare System
Hollywood, FL
About the Job
Location:
Hollywood, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
The system wide Program Manager is an expert nurse who utilizes a collaborative and multidisciplinary approach for the organization of services and processes necessary for the delivery of high-quality care standardized across Memorial Healthcare System (MHS). The system wide Program Manager plays a fundamental role in the development, implementation, and evaluation of the service line.
Responsibilities:
Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution. Follows-up with patient, hospital care team and other providers to discuss the patient's response to treatment.Chairs relevant program committees to ensure dissemination of information and to support continuous quality and process improvement.Remains current in related field to ensure that the service line program is consistently incorporating the most current evidence-based practices for the delivery of patient care. Coordinates the development, implementation, review, and revision of program standards, policies, procedures, order sets and protocols to improve quality of care and for program development.Develops, implements, and maintains quality improvement activities for the service line programs including outcomes and efficiency analysis, preparing benchmark data reports, hospital registry system reports, and other registries throughout the region and state. Maintains quality data with the goal of achieving clinical excellence and program certification.Assists in the oversight of the service line's grants and research activity, as applicable. Remains current as it relates to research to ensure that the program is consistently incorporating the most current evidence-based practice for delivering patient care.Interfaces with leadership of key departments at different sites and the program Medical Director(s). Consults with members of the care team to ensure effective and efficient patient care delivery and achievement of desired patient outcomes. Monitors service line performance, as well as national trends and data to identify opportunities for strategic program goals and components/services.Serves as an educator in community activities and participates in the program's marketing and growth strategies.Responsible for providing the oversight, direction, coordination and care of patients from admission to discharge. Serves as a resource and educator to healthcare team members, patients, families, and community organizations. Coordinates and develops community programs, community offerings, and education activities for the clinical staff.Participates in strategic planning to establish operational goals and objectives in alignment with MHS and if program manager for stroke goals, must also be aligned with the American Heart and Stroke Association, The Joint Commission for Accreditation (TJC) / Det Norske Veritas (DNV), CMS and other state and federally mandated regulatory agency guidelines, as appropriate.
Competencies:
ACCOUNTABILITY, CLINICAL POLICIES AND STANDARDS, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, EFFECTIVE PRESENTATIONS, EVIDENCE-BASED PRACTICE, KNOWLEDGE OF DISEASE PROCESS, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY - NURSING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
Education and Certification Requirements:
Bachelors: Nursing (Required)BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS), Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Requires excellent leadership skill with the ability to interact well across departments and throughout the healthcare system. Requires excellent program management skills to effectively provide broad clinical and quality oversight. Must be able to work in a stressful environment and take appropriate action. Ability to work flexible hours. Required Work Experience: Five (5) years of clinical or quality management experience.Equivalent work experience may substitute for education requirement. Equivalency for degree: Associate degr
Hollywood, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
The system wide Program Manager is an expert nurse who utilizes a collaborative and multidisciplinary approach for the organization of services and processes necessary for the delivery of high-quality care standardized across Memorial Healthcare System (MHS). The system wide Program Manager plays a fundamental role in the development, implementation, and evaluation of the service line.
Responsibilities:
Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution. Follows-up with patient, hospital care team and other providers to discuss the patient's response to treatment.Chairs relevant program committees to ensure dissemination of information and to support continuous quality and process improvement.Remains current in related field to ensure that the service line program is consistently incorporating the most current evidence-based practices for the delivery of patient care. Coordinates the development, implementation, review, and revision of program standards, policies, procedures, order sets and protocols to improve quality of care and for program development.Develops, implements, and maintains quality improvement activities for the service line programs including outcomes and efficiency analysis, preparing benchmark data reports, hospital registry system reports, and other registries throughout the region and state. Maintains quality data with the goal of achieving clinical excellence and program certification.Assists in the oversight of the service line's grants and research activity, as applicable. Remains current as it relates to research to ensure that the program is consistently incorporating the most current evidence-based practice for delivering patient care.Interfaces with leadership of key departments at different sites and the program Medical Director(s). Consults with members of the care team to ensure effective and efficient patient care delivery and achievement of desired patient outcomes. Monitors service line performance, as well as national trends and data to identify opportunities for strategic program goals and components/services.Serves as an educator in community activities and participates in the program's marketing and growth strategies.Responsible for providing the oversight, direction, coordination and care of patients from admission to discharge. Serves as a resource and educator to healthcare team members, patients, families, and community organizations. Coordinates and develops community programs, community offerings, and education activities for the clinical staff.Participates in strategic planning to establish operational goals and objectives in alignment with MHS and if program manager for stroke goals, must also be aligned with the American Heart and Stroke Association, The Joint Commission for Accreditation (TJC) / Det Norske Veritas (DNV), CMS and other state and federally mandated regulatory agency guidelines, as appropriate.
Competencies:
ACCOUNTABILITY, CLINICAL POLICIES AND STANDARDS, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, EFFECTIVE PRESENTATIONS, EVIDENCE-BASED PRACTICE, KNOWLEDGE OF DISEASE PROCESS, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY - NURSING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
Education and Certification Requirements:
Bachelors: Nursing (Required)BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS), Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Requires excellent leadership skill with the ability to interact well across departments and throughout the healthcare system. Requires excellent program management skills to effectively provide broad clinical and quality oversight. Must be able to work in a stressful environment and take appropriate action. Ability to work flexible hours. Required Work Experience: Five (5) years of clinical or quality management experience.Equivalent work experience may substitute for education requirement. Equivalency for degree: Associate degr
Source : Memorial Healthcare System
