Program Operations Director - 221134_45805162342_19-6289 - Masco Corporation
Oklahoma City, OK
About the Job
This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3197805 BGIS is seeking a
Program Operations Director to join the team, Northeast and
Southeast, US.
BGIS is a leading provider of integrated real estate management
services, including facilities management, project management, energy &
sustainability services, strategic workplace consulting, real estate
services and capital planning. Its range of solutions, supported by
efficient systems, processes and people, enables it to create and
optimize places that work for its clients. The team is dedicated to
inspiring better business performance and helping clients focus on their
core businesses.
KEY DUTIES AND RESPONSIBILITES
Position is performed remotely; however, may require travel/driving to
client locations for training, meetings and other in-person events.
The Program Operations Director is accountable for account
management and meeting service delivery obligations, meeting all
internal and external requirements, driving growth and development of
the account while ensuring the achievement of annual budget and client
satisfaction. The role is also responsible for contributing to strategic
and account management plans and objectives and people leadership. The
Program Operations Director leads others positively exemplifying
BGIS values.
KEY DUTIES AND RESPONSIBILITES
People Leadership
- Provide direction to key group of team members communicating
objectives and expectations to meet business objectives.
- Lead talent searches, selection, hiring, on-boarding, training, team
member engagement, development, performance management, and
compensation recommendations.
- Manage team member recognition focus with development and
implementation of action plans to improve team member survey
satisfaction scores.
- Direct daily activities with support and team productivity
oversight/management.
- Contribute to the completion of other key initiatives as assigned.
Client Relationship and Account Management
- Develop and maintain effective relationships with senior management
level of clients, managing client expectations.
- Engage clients continuously in discussions to anticipate needs,
identify, and recommend additional services.
- Recommend additional pull-through services.
- Build and maintain and active pipeline of growth and expansion
opportunity for the Client Account(s) assigned them
- Provide input and contribute to the development and execution of
strategic multi-year account expansion plans.
- Achieve client satisfaction objectives for the assigned region.
Review results and create action plans related to the Likely to
Recommend Survey.
- Lead quarterly business reviews with key clients.
- Contribute to contract renewal activities.
- Monitor account governance.
- Adhere to contract specific MSA (Master Service Agreement).
- Meet all service obligations for the assigned region and established
metrics/key performance indicators.
- Support the operations team in the development and implementation of
action plans to remediate gaps, where applicable, to ensure
objectives are met.
- Act as focal point of escalation for issues pertaining to facilities
or services.
Portfolio Management and Profitability
- Direct strategic program management and overall program delivery for
assigned client programs.
- Determine and drive recommendations and contribute to continuous
improvement projects to achieve efficiency gains and cost savings
through identifying and implementing best practices, reviewing,
refining and/or developing, implementing processes, technologies,
and sustainable practices, and leveraging self-perform wherever
possible. Implements related enhancements for the assigned region.
- Support and ensure success of operations and maintenance activities
for the portfolio of facilities, along with execution of
portfolio's programs within the assigned region.
- Oversee the completion and submission of program and capital plans,
as required.
- Create and implement short to mid-term plans and provide input into
strategic plans.
- Collaborate with relevant stakeholders, client and internal, to
optimize facilities and continuously create value for the client.
- Develop and manage the execution of budget including forecasting and
variance analysis.
- Project management oversight and execution for on-time, on-budget,
and quality delivery of facility management projects.
- Communicate with clients and internal stakeholders to identify
project opportunities and priorities, develop, and implement
projects.
- Drive innovation
- Achieve growth and profitability targets.
Health, Safety, Environment and Security
Ensure compliance to all legislated, corporate, and industry-related
requirements and guidelines including environmental, health and safety,
building standard requirements, and others.
Manage all work performed for safe
please see: https://okjobmatch.com/jobs/3197805 BGIS is seeking a
Program Operations Director to join the team, Northeast and
Southeast, US.
BGIS is a leading provider of integrated real estate management
services, including facilities management, project management, energy &
sustainability services, strategic workplace consulting, real estate
services and capital planning. Its range of solutions, supported by
efficient systems, processes and people, enables it to create and
optimize places that work for its clients. The team is dedicated to
inspiring better business performance and helping clients focus on their
core businesses.
KEY DUTIES AND RESPONSIBILITES
Position is performed remotely; however, may require travel/driving to
client locations for training, meetings and other in-person events.
The Program Operations Director is accountable for account
management and meeting service delivery obligations, meeting all
internal and external requirements, driving growth and development of
the account while ensuring the achievement of annual budget and client
satisfaction. The role is also responsible for contributing to strategic
and account management plans and objectives and people leadership. The
Program Operations Director leads others positively exemplifying
BGIS values.
KEY DUTIES AND RESPONSIBILITES
People Leadership
- Provide direction to key group of team members communicating
objectives and expectations to meet business objectives.
- Lead talent searches, selection, hiring, on-boarding, training, team
member engagement, development, performance management, and
compensation recommendations.
- Manage team member recognition focus with development and
implementation of action plans to improve team member survey
satisfaction scores.
- Direct daily activities with support and team productivity
oversight/management.
- Contribute to the completion of other key initiatives as assigned.
Client Relationship and Account Management
- Develop and maintain effective relationships with senior management
level of clients, managing client expectations.
- Engage clients continuously in discussions to anticipate needs,
identify, and recommend additional services.
- Recommend additional pull-through services.
- Build and maintain and active pipeline of growth and expansion
opportunity for the Client Account(s) assigned them
- Provide input and contribute to the development and execution of
strategic multi-year account expansion plans.
- Achieve client satisfaction objectives for the assigned region.
Review results and create action plans related to the Likely to
Recommend Survey.
- Lead quarterly business reviews with key clients.
- Contribute to contract renewal activities.
- Monitor account governance.
- Adhere to contract specific MSA (Master Service Agreement).
- Meet all service obligations for the assigned region and established
metrics/key performance indicators.
- Support the operations team in the development and implementation of
action plans to remediate gaps, where applicable, to ensure
objectives are met.
- Act as focal point of escalation for issues pertaining to facilities
or services.
Portfolio Management and Profitability
- Direct strategic program management and overall program delivery for
assigned client programs.
- Determine and drive recommendations and contribute to continuous
improvement projects to achieve efficiency gains and cost savings
through identifying and implementing best practices, reviewing,
refining and/or developing, implementing processes, technologies,
and sustainable practices, and leveraging self-perform wherever
possible. Implements related enhancements for the assigned region.
- Support and ensure success of operations and maintenance activities
for the portfolio of facilities, along with execution of
portfolio's programs within the assigned region.
- Oversee the completion and submission of program and capital plans,
as required.
- Create and implement short to mid-term plans and provide input into
strategic plans.
- Collaborate with relevant stakeholders, client and internal, to
optimize facilities and continuously create value for the client.
- Develop and manage the execution of budget including forecasting and
variance analysis.
- Project management oversight and execution for on-time, on-budget,
and quality delivery of facility management projects.
- Communicate with clients and internal stakeholders to identify
project opportunities and priorities, develop, and implement
projects.
- Drive innovation
- Achieve growth and profitability targets.
Health, Safety, Environment and Security
Ensure compliance to all legislated, corporate, and industry-related
requirements and guidelines including environmental, health and safety,
building standard requirements, and others.
Manage all work performed for safe
Source : Masco Corporation
