Program Operations Specialist - BTI Solutions
Plano, TX
About the Job
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
Program Operations Specialist
Key Responsibilities:
• Manage 3rd party Field team of 300+ for staffing, training, labor management, performance, power point reporting, finance submissions and payment invoices
• Manage 3rd party Field team specialty programs that run for short time periods during drive times and holiday periods. Includes funding, staffing, labor management, performance, power point reporting and payment invoices
• Manage field team incentive programs, including contracted vendors, create SOP of program, performance metrics, audits and reporting to the executive leaders and field teams
• Create and deliver executive level PowerPoint presentations that tell a story on Field Programs success, opportunities and sales enablement initiatives
• Work directly with the Finance team on budget availability and management to ensure economic feasibility of the program and ROI
• Manage field asset marketing program and printing process through vendor relationships, strategies, communication, performance and executive level reporting on upcoming drive times, in progress work and performance of the program
• Manage Field Mapping program and vendor relationship. Provide direction and timelines to vendor including quarterly updates and multi-layer field mapping.
• Develop capacity planning for field teams including creation, implementation and reporting of usage and performance impacts
• Support national retail meeting events with logistics, tracking, platform support and weekly meetings
Qualifications:
• Bachelor's degree or equivalent work experience
• 6+ years experience in retail communications, scheduling, finance, vendor management with the ability to demonstrated knowledge of best practices, methodologies, and technologies in each of these areas
• Advanced proficiency with power point presentations that tell a story of the data and provide executive level insights including improvement plans with next steps
• Demonstrated experience working with third party accounts and corporate operations teams
• Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning
• Adaptability to move at the pace of retail and work in a constantly evolving environment, making decisive decisions when needed
• High proficiency in Power Point, Word and Excel
• Ability to analyze large sets of data and pivot into high level data summaries
• Ability to create an operational process from end to end with meticulous step by step instructions
• Outstanding written and communications skills, time management, and organization skill
• Ability to travel approximately 10% of the time
Physical/Mental Demands and Working Conditions:
The position requires the ability to perform the essential duties and responsibilities in the following environment:
• Work is generally performed in an office environment.
• Operate a compute
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate - measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions' largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Program Operations Specialist
Key Responsibilities:
• Manage 3rd party Field team of 300+ for staffing, training, labor management, performance, power point reporting, finance submissions and payment invoices
• Manage 3rd party Field team specialty programs that run for short time periods during drive times and holiday periods. Includes funding, staffing, labor management, performance, power point reporting and payment invoices
• Manage field team incentive programs, including contracted vendors, create SOP of program, performance metrics, audits and reporting to the executive leaders and field teams
• Create and deliver executive level PowerPoint presentations that tell a story on Field Programs success, opportunities and sales enablement initiatives
• Work directly with the Finance team on budget availability and management to ensure economic feasibility of the program and ROI
• Manage field asset marketing program and printing process through vendor relationships, strategies, communication, performance and executive level reporting on upcoming drive times, in progress work and performance of the program
• Manage Field Mapping program and vendor relationship. Provide direction and timelines to vendor including quarterly updates and multi-layer field mapping.
• Develop capacity planning for field teams including creation, implementation and reporting of usage and performance impacts
• Support national retail meeting events with logistics, tracking, platform support and weekly meetings
Qualifications:
• Bachelor's degree or equivalent work experience
• 6+ years experience in retail communications, scheduling, finance, vendor management with the ability to demonstrated knowledge of best practices, methodologies, and technologies in each of these areas
• Advanced proficiency with power point presentations that tell a story of the data and provide executive level insights including improvement plans with next steps
• Demonstrated experience working with third party accounts and corporate operations teams
• Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning
• Adaptability to move at the pace of retail and work in a constantly evolving environment, making decisive decisions when needed
• High proficiency in Power Point, Word and Excel
• Ability to analyze large sets of data and pivot into high level data summaries
• Ability to create an operational process from end to end with meticulous step by step instructions
• Outstanding written and communications skills, time management, and organization skill
• Ability to travel approximately 10% of the time
Physical/Mental Demands and Working Conditions:
The position requires the ability to perform the essential duties and responsibilities in the following environment:
• Work is generally performed in an office environment.
• Operate a compute
Source : BTI Solutions
