Program Support Assistant - Veterans Benefits Administration

Summary This position is located in the Centralized Support Division. The incumbent serves as the liaison between the supervisor and employees relative to obtaining resources and securing needed information or decisions from the supervisor-on major work problems and/or issues. Responsibilities You will provide administrative support to the Team. You will prepare change of addresses, process release of information requests, maintain the integrity of the claims folder during folder review by claimants, and retrieve the claims file when needed. You will provide information for statistical and narrative reports, as needed. You will review evidence received for case completeness. You will follow-up to ensure that requested information is received for development actions. You will assist the supervisor in ensuring organizational goals are integrated into the unit's strategies, objectives and work plans. You will serve as a mentor and conduct unit training. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/08/2024. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience: GS-07: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-06) in the federal service or private sector. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: Experience with commonly applied claims and files procedures or operations requiring high attention to detail; Utilizing electronic records systems for record retrieval capabilities; Generating various types of correspondence, (i.e. letters, reports of contacts, reports, and responses to Freedom of Information Act (FOIA) requests or congressional inquiries). Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience. Education Additional Information This is not a Virtual/Remote Position. Work Schedule: Office hours are flexible. Alternate work schedules may be available. Physical Requirements: The work is sedentary. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility may be discussed during the interview process. Telework is subject to approval by individual supervisors and managers, is considered a privilege not a right, is subject to approval based on performance and other varying factors, and is not guaranteed. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. "Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf." This job opportunity announcement may be used to fill additional vacancies.