Program Support Specialist at Credence Management Solutions, LLC

Overview

Job Location: Washington, DC     

Telework Eligible: Yes, at least 3 days per week in-person reporting at Washington, DC office.

Remote Eligible: No

Summary Statement 

Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours. 

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid-, senior, and expert levels.  

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you! 

Credence Management Solutions is seeking a Program Support Specialist.  See below for more information on this exciting opportunity and apply to join Credence today! 

Credence is seeking a highly-motivated and detail-oriented critical thinker to join our program team, providing assistance for our work serving USAID, located in Washington, DC. As a member of the program team, the Program Support Specialist will assist in the execution of program recruiting, outreach, communications, and DEI efforts, and support monitoring and evaluation activities as needed.  

The ideal candidate will have an understanding and passion for USAID‘s mission, be a quick learner, and an excellent communicator who enjoys working as part of a dynamic team and learning a broad range of professional skills in a fast-paced environment.  

This position will help the successful candidate develop a familiarity with USAID and the Global Health Bureau, principles of project management and analysis, and fundamentals of working and supporting individuals in an international context. 

Salary Range

The Program Support Specialist will be responsible for working collaboratively with the program team on a variety of tasks and should possess the following skills and qualifications 

• Collaborate with the FSO and Recruitment team to facilitate a seamless onboarding experience for GHTASC new hires by overseeing the security clearance process, communicating contingent and final offer notices, coordinating the distribution of laptops and other necessary equipment, and providing candidates with details regarding their first week to ensure a smooth transition onto GHTASC. 

• Collaborate with Performance Management Advisors and on-site supervisors to ensure proper onboarding and offboarding of GHTASC staff and records management. 

• Support outreach, diversity, and inclusion efforts including coordinating to support online and in-person events, social media campaigns, and generating website content; 

• Support monitoring and evaluation activities such as creating and administering surveys, data collection, and data analysis; 

• Coordinate the GHTASC conference room reservations by managing scheduling requests, ensuring availability, and addressing any conflicts or changes on the GHTASC calendar. 

• Contribute to researching, drafting, and revising policies, reports, and guides 

• Maintain the GHTASC Government Furnished Equipment [GFE] tracker for the annual GFE audit reported to USAID. This includes following up with new hires once USAID has distributed their equipment and coordinating the returns with employees who are leaving the project.  

• Assist with process improvement and change management as the team rolls out new procedures and techniques to improve efficiency and service; 

• Research and synthesize solutions to complex problems, drawing from a variety of sources including US Government regulations, best practices, Agency norms, and experience; 

• Manage the GHTASC admin email inbox, including monitoring incoming emails, prioritizing and responding to inquiries, directing messages to relevant departments, and ensuring all correspondence is handled efficiently and professionally. 

• Maintain and update the GHTASC roster database, including pulling data for reports and data calls, auditing existing information, and adding new data as needed. 

• Assist with producing reports on an ad hoc basis; 

• Other duties as assigned. 

Responsibilities include, but are not limited to the duties listed below

• The successful candidate must have a minimum of a Bachelor’s degree and 6+ years relevant experience or a Master’s degree and 4+ years of relevant experience, which can include internships and unpaid work experience;  

• Ability to successfully manage multiple priorities and multi-task in a dynamic work environment; 

• Interest in learning myriad skills; enthusiasm and motivation to grow quickly in a team; 

• Fundamental understanding of and interest in USAID’s mission; experience working with USAID preferred; 

• Excellent attention to detail, and a process minded and critical thinker; 

• Excellent research and analysis skills and written and oral communication skills; 

• Experience in developing reports and presentations; 

• Proficiency in Microsoft (MS) Office suite, including MS Word, Excel and PowerPoint, as well as Adobe Acrobat; 

• Experience in international/multicultural setting preferred; 

• Must be a U.S. Citizen or Legal Permanent Resident authorized to work in the U.S. 

• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work  

• Client Service: Communicates with clients, handling any issues politely and efficiently; understands and is available to clients; maintains pleasant and professional image.  

• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met.  Pursues efficiency and effectiveness and adheres to organization policies and procedures.  

• Interpersonal Skills: Works in cooperation with others and communicates effectively with co-workers, supervisors, subordinates, clients, and other outside contacts.  
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals; proactively shares knowledge with others to foster learning across the organization.  

Education, Requirements and Qualifications

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process. 

Credence Management Solutions, LLC is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment and employment decisions are based only on job requirements, candidate qualifications, and our needs as a business.—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.