Project Coordinator - Planar Systems

Do you enjoy solving puzzles? Are you naturally curious? Do you thrive on helping solve people’s problems? Are you interested in acareer that combines your investigative and organizational skills with your ability to provide exceptional service?  Are you ready to make a difference and assist the Planar team as we help shape the way people think about and use digital signage now and into the future?  If so, join us!

As a Project Coordinator you will play a critical role in the functioning of the Field Operations organization by providing support to the Professional Services team. This role is instrumental in providing high quality services to our customers. The Project Coordinator is responsible for facilitating on-site services – before, during, and after the visit. This includes reviewing Work Orders for accuracy, dispatching technicians, and generating RMA’s. The Project Coordinator will interact closely with Project Managers, as well as Field Technicians. Your job is to do everything you can in order to ensure on site service visits go as smooth as possible. Responsibilities also include gathering and checking important info before the installation, assistance to your fellow Field Operations team members, and occasionally other tasks as assigned.

Key Responsibilities: 

·       Dispatch technicians in a logical way, as requested by Project Managers, Escalation Managers, and others

·       Fulfil part requests quickly while technicians are on site

·       Request services to be invoiced after the project is complete

·       Assist customers, PM’s, or others to be the best of your ability or direct them to the appropriate resource

·       Confirm that information is accurate within Work Orders

·       Provide supplemental material for installs such as Sales Orders, Bill of Materials, and more

·       Use Field Service Lightening to interact with Planar team members, especially on the Chatter Feed

·       Understand and utilize, when necessary, all escalation paths within the organization, whether it be of a technical or customer relationship nature.

·       Participate in continuous improvement activities as requested.  Provide input to ensure customer service processes are documented and procedures remain accurate and current.

·       Ability to read, write, and understand English

·       Ability to maintain acceptable standards of office conduct

·       Ability to come to work demonstrating timely and regular attendance

·       Ability to handle stress effectively

Key Relationships:

·       Project Managers

·       Field Technicians

·       RMA Support

·       Technical Support

·       Inside Sales

Requirements

·       Excellent interpersonal communication, time management, and decision-making skills are essential

·       Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner

·       Ability to apply critical thinking skills and natural curiosity to the investigative and problem-solving process by extracting and analyzing relevant information from various systems and drawing accurate conclusions to resolve issues

·       Demonstrated strong organizational skills with the ability to multi-task in a fast paced environment

·       Demonstrated ability as a self-starter able to work effectively in a team environment

·       Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential

·       Ability to actively participate in team development and team-oriented processes

·       Physical ability to use computer hardware/software required

Education & Experience

·       2+ years of prior relevant customer service experience required

·       Associate’s degree or equivalent experience desired

·       Previous experience using a personal computer with a Windows operating system required

·       Microsoft Office Suite and skills including the ability to analyze data using Excel and report on it to various audiences

·       ERP (Enterprise Resource System) experience preferred.

·       CRM (Customer Relation Management) system experience preferred

·       Experience using 3rd party websites (Repair depot)

·       Field Service Lighting and/or Salesforce experience preferred

Other Requirements:

·       Office environment - Hybrid

·       M-F, 8-hour days, generally 7am-4pm

·       Working with others in a team setting

Benefits

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included. 
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement:

Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training.  We are committed to remaining a drug free workplace