Project Coordinator - Kustom US Inc

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

We are seeking a Project Coordinator in Kalamazoo. As an integral part of the Production team, the Project Coordinator (PC) plays a pivotal role in supporting Project Managers (PM) and Project Directors (PD) to ensure the seamless execution of all projects. With a primary focus on efficiency and profitability, the PC works diligently to expedite project timelines and streamline processes, ultimately contributing to the achievement of organizational goals. The ideal candidate for this role possesses exceptional communication skills, adept multitasking abilities, and a proactive mindset towards problem-solving, enabling them to navigate dynamic project environments effectively.

What You Will Do:

Data Management and Documentation:

• System Maintenance: Ensure the internal project management system and all Third-Party Administrators (TPAs) systems are consistently updated with accurate data and documentation, maintaining a comprehensive and organized record of project information.
• Invoice Creation and Processing: Generate invoices with meticulous attention to detail, including all necessary supporting documentation. Utilize internal systems to process job costs, collaborating closely with the production team to review and approve vendor invoices, ensuring accuracy and compliance with financial protocols.
• Timecard Verification: Verify the accuracy and completeness of timecards in ADP, facilitating smooth payroll processes and ensuring precise tracking of labor costs.

Customer Relations and Education:

• Point of Contact: Serve as a primary point of contact for customers, demonstrating excellent communication skills and providing necessary support and guidance throughout the restoration process. Educate customers on the various aspects of the process, addressing inquiries and ensuring clarity and transparency.

Scheduling and Coordination:

• Job Walks: Schedule initial job walks, coordinating appointments and ensuring timely assessments of project requirements. Facilitate effective communication between stakeholders to streamline the scheduling process and optimize workflow efficiency.
• Subcontractor Engagement: Engage with subcontractors in collaboration with Project Directors and Project Managers as needed, fostering productive working relationships and ensuring alignment with project goals and timelines.

Meeting Preparation and Support:

• Production Meeting Assistance: Participate in and provide support to Project Directors in preparing for the weekly production meeting. Compile relevant documentation, assist in agenda preparation, and provide insights and updates on project status and milestones.

Financial Management:

• Payment Collection: Collect payment for deductibles, change orders, supplements, and invoices, managing financial transactions with professionalism and accuracy. Ensure prompt and complete payment processing to maintain positive customer relations and support project continuity.
• Change Order Management: Manage the change order and supplement process, overseeing documentation, communication, and approval procedures to accommodate project modifications and ensure contractual compliance.

What You Will Bring:

• Strong communication and interpersonal skills.
• Proactive and solution-oriented approach.
• Excellent multitasking and organizational abilities.
• Familiarity with ADP, Salesforce, DASH, Sage, TimberScan, and Coupa is a plus.
• Ability to work efficiently under pressure and meet tight deadlines.
• Detail-oriented and committed to accuracy in all tasks.

What We Offer:

• Competitive Salary
• Medical, Dental, Vision and Flexible Spending Account.
• 401(k) with Company Match (eligibility required)
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Paid Time Off
• Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.