Project Coordinator - ConsultNet
Lindon, UT 84042
About the Job
Project Coordinator
Lindon, UT (Hybrid)
6 month contract-to-hire: $30-35/hour (65K-70K annual salary)
Job Description:
Our client is looking for a Project Coordinator with Telecommunication background. This person will have strong project management skills and will have good leadership skills to run meetings and keep a team on task. This person needs to be organized and have great communication skills over various mediums of communication. They will also have experience working in IT and networks as well as good account management and customer troubleshooting skills.
Responsibilities
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The PMO Project Coordinator will be tasked with engaging customers in a consultative capacity and providing specialized expertise around FirstDigital, Cisco product suite, and other ancillary systems including telecommunications, infrastructure, and analytics
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This role can be in-person at our Lindon office or remote
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The candidate will be responsible for day-to-day project management tasks including but not limited to general project reporting, managing customer experience and expectations, configuring Cisco suite products, and communicating critical messaging to customers
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This position will also require coordination between various departments within the company all with emphasis toward a successful customer implementation
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Coordinate multiple concurrent internal and external projects as assigned, including stakeholder communication coordination, scheduling, requirements documentation, project reporting, training, and customer acceptance
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Configure Cisco Webex Contact Center setup for SMB and enterprise-size customers (on-the-job training provided; experience preferred)
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Serve as product expert in the Cisco product suite
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Communicate and coordinate with internal departments to ensure timely execution of project tasks
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Effectively communicate and craft messaging for all levels within an organization from front-line to C-Level stakeholders
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Design and validate project requirements and stakeholder specifications to create and deliver the implementation plan
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Ensure customer success and engagement are primary focus during on-boarding processes
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Train stakeholders on product features and functionality
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Improve customer experience and satisfaction through effective communication and timely completion of projects
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Keep records of stakeholder interactions and transactions
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Interact directly with stakeholders and potential customers via telephone, electronic communication, and face-to-face
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Respond promptly and professionally to customer and stakeholder inquiries and interactions
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Handle and resolve customer concerns and complaints
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Process orders, forms, applications, and customer requests
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Direct requests and unresolved issues to the appropriate resource or department
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Obtain general understanding of industry applications and knowledge of company offerings and services
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Other duties may be assigned as required
Required skills:
- 2+ years of Project Coordinator experience
- Experience with IT/Networks
- Strong leadership qualities
Bonus/soft skills:
- Strong Project Management skills
- Project coordinator with telecommunication experience
- Project coordinator with software integration experience
- Organized/great communication skills
- Good with managing Chat/Email/Video communication and able to lead meetings
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.