Project Coordinator - Field Talent

The Project Coordinator will perform a wide variety of administrative and communication duties including but not limited to assisting with job files, installation schedules and coordinating with customers and colleagues to drive project completion in a timely manner. 

Responsibilities

• Assist with all job files and installation schedules
• Generate goodwill for the company in the form of 5 star reviews and referrals.
• Answer incoming calls and field questions from customers
• Collect on accounts receivable and submit information to corporate office
• Advocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelines
• Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
• Utilize conflict management skills and escalate issues as needed
• Communicate effectively with branch personnel using a professional, empowering approach
• Provide daily reports and update to management
• Perform other duties and tasks as needed

Skills and Abilities

• Exceptional written and verbal communication, time management and follow-up skills required
• Ability to manage long term relationships with customers, colleagues, and vendors
• Proven ability to effectively manage complex processes
• High level of organization and professionalism
• Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
• Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
• Ability to follow through on assigned tasks and projects with minimal supervision
• Foresight and desire to take initiative to achieve desired results
• Ability to prioritize and multitask