Project Manager, Development Operations - Covenant House International

OVERVIEW 

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. 

PRIMARY FUNCTION OF POSITION 

The Project Manager, Development Operations (Data Entry) is an entry-level position on the Development Operations team that includes data entry, file compilation, and colleague-as-customer support. The role requires a service-focused mindset and allows for daily connection with colleagues from many levels of the organization. This role may serve as a springboard to opportunities that include increased responsibilities and compensation, as mastery of required skills is attained.

The Project Manager, Development Operations (Data Entry) reports directly to the AVP, Development Operations.

SALARY RANGE: ($48,000 - $59,000) 

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Receiving and processing contact record updates via data entry and file compilation
• Receiving and triaging data support requests
• Clearly communicating with colleagues about the status of their requests
• Creating back-end data records as assigned by other Development Operations staff
• Verifying data quality in files provided for import
• Mapping standardized data files for import to the CRM
• Project managing work for teams across Development departments
• Maintaining operations by following policies and procedures and reporting needed changes.
• Maintaining donor confidence and client protection by keeping information confidential
• Completing other administrative duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES 

• Data entry or related office experience
• 40+ words/minute typing skills
• Must be tech savvy and have G-Suite familiarity, including Drive and Sheets, and Microsoft Office experience, including great Excel skills
• Familiarity with project management software, particularly Asana, is a plus
• Must have a can-do attitude and proactive approach
• Aptitude and desire for learning
• Self-motivated & goal-oriented

OUR COMMUNITY 

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.   

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Our offices are located in in the United States, however, this position will be remote for the foreseeable future.