• Role and Responsibilities

  As Project Manager, you will lead the execution of customer orders as the primary point of contact. You will provide the driving force for overcoming barriers to customer commitments and ensuring their satisfaction. Excellent interpersonal, organizational, and problem-solving skills are a must - as well as an emphasis on team success through coordination and cooperation.

  Customer Relationship Management

  • Foster a collaborative relationship with the customer to manage new orders, inquiries, and ongoing projects
  • Communicate with customers regarding project success, order status, shipping, issues and resolution
  • Participate in regular customer meetings for awareness in schedule updates, risk identification, and communicating action items
  • Evaluate risks relevant to project management and provide timely solutions

  Front-End Order Development and Planning

  • Participate in quoting activities through review of customer specifications and Request for Quotation (RFQ) package.
  • Work with the Engineering & Sales team to support the development of quotes for customer submittal, as well as maintenance of the quotation database
    • Closely monitor timelines and deliverables to ensure adherence with all customer quote activity
    • Identify issues and risks during the quoting phase
    • Perform and document quote reviews with all functions
    • Compile costing information into finalized, professional-looking quotations for customers
    • Ensure technical scope questions are addressed
    • Evaluate projects to ensure technical and operational fit with organization goals
  • Review outgoing quotations for accuracy and clarity of scope and pricing.
  • Participate in S&OP meetings to understand available operational resources

  Production

  • Serve as the primary point of contact and central hub for planning and communications on key customer accounts, as assigned.
  • Complete contract review, & production release forms for incoming orders.
  • Coordinate the customer projects with supply chain (Purchasing) for outside processing. Maintain involvement with supply chain to ensure technical and schedule requirements are achieved. Create and release purchase orders, as necessary.
  • Manage customer priorities and project scope deliverables to meet business and customer goals
  • Provide guidance and leadership to ensure completion of project requirements to defined scope
  • Maintain organization of customer specifications and technical data in designated digital record locations.
  • Develop and maintain Gantt-style project schedules for key customers (Microsoft Project, Smartsheet, or equivalent) as necessary
  • Create and maintain process-flow maps, value-stream maps, or other process-related documents
  • Lead activities that require coordination and cooperation of multiple departments and other stakeholders to achieve success. This may include issue resolution, preventive action, or corrective action.
  • Support analysis and reporting of demand/forecast planning

Other duties, as assigned, to promote the company's success and fulfillment of customer commitments.

Qualifications and Education Requirements

• Minimum 5 years' experience associated with Project Management in a manufacturing and/or Additive Manufacturing related position
• Computer literate with emphasis on Microsoft Office and scheduling software
• Excellent organizational skills
• Ability to prioritize tasks relative to one another
• Excellent written and oral communication and interpersonal skills
• Knowledge and experience in MRP/ERP systems for work scope planning and execution
• Ability to understand, interpret, and manage technical requirements (engineering/manufacturing)
• Employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

Preferred Education

• Bachelor's degree in engineering, business, or related field
• Project Management Institute certification (CAPM, PMP, or other)