Project Manager - Senior Voice System Migration at TalentBurst

Marlborough, MA

About the Job

Senior Project Manager, End User Services – Voice System Migration

1 Year + ext
Fully Remote with potential for 5% travel (paid by client)
8 Years + experience as a min
start 12/2/24 or sooner

Major Duties / Responsibilities

Accountable for completing the delivery of a large, multi-year global project to migrate users from the current corporate voice system to a Microsoft Teams cloud-based solution.

Scope includes ~65 supply chain and data center locations with 10K users. Activities include user enablement, physical phone deployment and the full decommission of the legacy voice system

Responsible for partnering with the 3rd party implementation vendor to develop and execute the project plan, work breakdown structure, and identified critical path.

Coordinate with a 3rd party implementation vendor to deliver tasks and milestones, utilizing resources across both vendor and client

Holds the 3rd party implementation vendor accountable for deliverables and timelines

Effectively partners and influences with stakeholders and dependent teams

Leads project and/or program activities and reports on status to ensure the project is completed on time, within approved budget, and provides desired business value.

Directs and oversees project and/or program team (does not directly manage people).

Defines project quality and success criteria

Supervises multiple, concurrent tasks and properly assesses priorities of assigned activities.

Responsible for timely and effective project communications including stakeholder and sponsor interactions, meeting management, and reporting

Manages project change control process with project sponsors ensuring any requested changes to scope are reviewed to assess impact on schedule, cost and resources

Creates strategies for risk mitigation and contingency planning

Prepares materials for project steering committee meetings

Prepares and presents materials for weekly project leadership meetings.

Recommends solution approach to projects and/or programs during initialization.

Prepares and presents key decisions for presentation to leadership

Makes decisions and recommendations on resource requirements, project schedules, solution options, and project budgets.

Makes decisions on escalated issues, and further escalates issues as needed

Accountable for managing within established project financials, and projecting deployment activities to establish the forecasted spend by month.

Assigns and monitors tasks for project resources

Skills/Knowledge

Ability to work collaboratively with large, global teams and apply problem solving, critical thinking skills to complex, multi-million dollar issues

Exceptional organizational skills

Exceptional partnering skills across IT, business, and IT providers

Ability to summarize large complex projects into manageable format for Executive level reporting on progress.

Advanced persuasion and negotiation skills with internal and external stakeholders

Excellent ability to multi-task and alter direction easily to accommodate changing priorities. Ability to lead others through this ambiguity.

Ability to handle very large project workload

Ability to assess project health at defined stage gates. Provide critical analysis and recommendations.

Outstanding ability to navigate between the art and science of project management

Excellent knowledge of system development life cycle methodology and variety of project management techniques

Expertise in managing projects through multiple different methodologies (agile, waterfall etc)

Advanced understanding of multiple IT infrastructure components (Network, App Hosting, End User Services, App Management)

Experience with MS office suite, MS Visio, MS Project, MS Teams

Experience in a retail company, including supply chain solution delivery

Experience/Certifications

Bachelor's degree preferred

PMP and or Prince2 preferred

8+ years of related work experience

Prior experience migrating voice capabilities to a Microsoft Teams based solution experience is preferred

Project Manager - Senior Voice System Migration at TalentBurst

Marlborough, MA

About the Job

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