Propane and Fuels Service and Delivery Specialist - Blue Ridge Energy

PURPOSE OF POSITION

This position provides exceptional customer service to internal and external customers and members. This position performs professional service and installation of propane tanks and related products in addition to activities that promote the sale of all fuel products and appliances. This position is responsible for helping Blue Ridge Energy achieve its goals and objectives.

DUTIES

To perform this job successfully, an individual must be able to fulfill each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Provides customers with outstanding personal touch service.

2. Performs residential and commercial deliveries of propane, which is the primary job function, as well as other fuel products sold by company.

3. Performs installation and service of propane tanks, equipment, and other related products as needed.

4. Performs billing procedures in accordance with established policies and procedures using company's existing software and technology.

5. Performs preventative maintenance on delivery vehicles (i.e. checks oil and other fluid levels on a routine basis).

6. Performs pre-trip and post-trip inspections of the delivery vehicles in accordance with established company, state, and national guidelines, policies, regulations, and laws.

7. Performs verifications on the accuracy of customer information (i.e. tank size, product type, serial number, etc.).

8. Responds to out-of-product or service calls on a 24/7 basis and performs on-call duties as routinely assigned.

9. Performs safety checks on company and customer equipment, through visual examination before dispensing fuel products.

10. Performs daily inspections of bulk storage loading facilities and reports any malfunctions or damages to supervisor.

11. Develops additional new business to fill in routes and works diligently to retain the company's customers.

12. Acts as a customer advocate by passing along customer suggestions to his/her supervisor/manager for consideration.

13. Participates in safety meetings, safety training, and all safety activities as required by company. Abides by all safety requirements and policies set forth by company and/or any governmental agency (city, county, or state) with oversight authority.

14. May purchase items within the purchasing policy of Blue Ridge Energy, LLC.

QUALIFICATIONS

Education: High school diploma or equivalent required in order to have a level of reasoning necessary to perform the record keeping and situation analysis required of the position. Must successfully complete Certified Employee Training Program classes and any other classes or training deemed necessary by company.

Job Knowledge and Skills: Should be experienced in propane service and delivery of fuel products. Must be able to keep accurate written records and write legibly. Must be capable of using computers and related technology. Must be able to orally communicate with customers on a one-on-one basis. Should be familiar with the market area geography where he/she is working. Must be customer-focused, personable, and energetic. A minimum of one (1) year "hands-on" experience preferred.

Must successfully complete defensive driving and other required driver safety courses. Forklift truck operator certified preferred. Trained in the proper use of knuckle boom/crane operations preferred.


Normal Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Hours may vary due to workload, deadline, training, emergencies, etc. Flexible hours may be required. Must be available for 24/7 on-call delivery.

Driver's License Requirement: Operates company vehicle as job requirement. A current, valid NC Class B commercial driver's license (CDL) is required with Hazmat, air brake, tank endorsements. Must have safe driving record (three years). Must pass, on a continuing basis, all required drug screens/tests. Must have current D.O.T. physical exam (continuously).

Overtime Status: This position is subject to the overtime requirements of the Fair Labor Standards Act, as amended.

Non-Discrimination: This position shall be filled on the basis of qualifications and ability to perform essential job functions, and without regard to race, religion, color, sex, age, national origin, or disability.

EEO Classification: Operatives (3-4-7-8-9)

Physical Activity Requirements (Type): A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q.

Physical Demands Requirements (Degree): E

Visual Acuity Requirements: C

Working Condition Requirements: C, D, H, I, J, E

Residency Requirements: Must live in the service area of work center where employed, or within a 30-minute drive of the work center office.

On-call Requirement: Performance of on-call duty and timely response to any service or delivery need, both routine and major, is required.

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