Property And Casualty Insurance Agent - TEKsystems

Job Duty/Recruiting Needs:

1. Job Duties- what lines of Allstate business will Agent’s support? (Homeowners/auto/personal) etc.?

• We support everything that falls under the P&C umbrella (home, auto, renters, etc.)

Job Description: 

The Customer Service Licensed Associate is responsible for handling customer and agent inquiries, addressing various types of property and casualty policies and billing inquires in an efficient, professional, and accurate manner. Employees in this position resolve service concerns, document customer requests and complete changes to policies that require a license. Service to agents and customers will include inbound/outbound communication. 

Environment, Physical & Other Requirements:  

Working from home will require you to be at your computer with no interaction except for the incoming calls that you receive from your computer for up to 8 hours at a time. The perception that we need to give is that you are working in a call center, not at home. A dog barking, a doorbell ringing would be considered unacceptable during a call. 

• Approximately 15-20 associates report to a Team Leader  

• Calls are received via a headset. 

• Calls will be monitored for Quality purposes. 

• Clients have access to call recordings for monitoring purposes and often do test calls.  

• Team meetings are scheduled weekly. 

• Chat rooms are used for interaction with Team Leader and peers during the shift. 

• Frequent updates are sent via the internal email system and need to be reviewed between calls. 

• Occasional client enhancement training occurs including self-paced on-line learning. 

What is the protocol on releases?

i. Hires must be clear of appointments at time of hire

ii. We process releases at the time of termination

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.