Property Manager (Affordable/Market Rate) at Sail

About Us

Sail's passion is operating multifamily assets at peak performance. We believe in an all-encompassing, top-tier, and concierge-focused property management approach where all aspects of marketing and operations are performed with precision and result in the best possible outcome. We consider positive resident experiences, proactive problem-solving, and optimum operating results a baseline requirement of our organization. We build community with the residents who live in our properties and partnerships with our owners. Relationships are the heart of who we are and what we do.

Who We're Looking For

Are you someone who enjoys a collaborative team environment constantly improving and innovating? Do you like to roll up your sleeves and lead by example? Are you happy onsite and would like to bring operational excellence to the property that you oversee? Sail is making waves in property management and we are looking for the best of the best to lead our onsite crew at a new construction building in the Midway neighborhood of St. Paul! This 300-unit building will offer a variety of units, including affordable and market rate, in a luxury, resort-style environment. We are excited to find the right person who will flourish in leading this property with diligence, care, and a concierge-level customer service!

As the Business (Property) Manager, you will showcase a proven track record within property management, demonstrating exceptional communication skills, laser-focused precision with an eye for detail, and a history of operational excellence. At Sail, our values are more than just a formality; they are the driving force behind who we are and how we operate as a company. We're looking for someone who is passionate about Giving their Personal Best, operating with Intellectual Curiosity, placing a high Value in Cultivating Relationships, and showing up with Enthusiasm each day.

The responsibilities of the Property Manager include managing the overall operations of their assigned properties and ensuring high-quality resident living while achieving long and short-term business goals. They will oversee staff and vendors and will be dedicated to providing extensive training and support to all supervisees. This position will also assist with the application and rental process to determine eligibility, monitor and ensure compliance with dwelling lease agreements, manage rental programs, and assure quality building and ground maintenance and security of the property.

The ideal candidate for this position radiates creative problem-solving with a drive to bring their personal best each day. A go-getter who is enthusiastic about their work and takes pride in each client and staff interaction. You are fine-tuned to address the little details with precision and excellence while still laser-focused on the big picture. You can multi-task, you are organized, and you are polished and professional!

Responsibilities

• Oversees financial and operational management of the property, including managing team members, daily activities, and resources of the property.
• Creates and maintains an environment that achieves high-quality customer service with residents and external partners. Proactively builds and maintains strong, professional relationships with residents and vendors. Responds promptly to concerns, questions and requests in a timely manner and takes appropriate action to resolve and address issues quickly.
• Ensures occupancy targets and rent collections are achieved through leasing and resident retention.
• Ambassador of Sail's core values, actively pursuing opportunities to reinforce core values (Giving our Personal Best, Intellectual Curiosity, Value in Relationships, Enthusiasm) in the day-to-day work of all team members.
• Participates in the development and implementation of policies, procedures and practices that are consistent with regulations and established corporate practices. Champions the use of quality management processes throughout all site operations.
• Partners with Maintenance Technicians to ensure physical assets and grounds are operating at peak performance levels.
• Responsible for preparing the annual budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Assesses capital needs for the property.
• Operates property within budgeted income and expense guidelines. Obtains bids and supervises capital or contract service.
• Contributes to creation and execution of marketing plans for all communities within assigned portfolio, including reputation management and resident satisfaction.
• Ensures the operation of the property complies with company policies and procedures, Fair Housing, Americans with Disabilities Act (ADA), Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

• BA/BS degree strongly preferred.
• 3-5 years of experience in multifamily property management.
• Highly skilled in operating both market rate and affordable units.
• Minimum of 3 years experience managing people and/or teams.
• Proficiency with property management software platforms, preferably Yardi.
• Excellent communication and customer service skills.
• Enthusiastic and motivational leadership abilities in managing teams of people to succeed.
• Proficient attention to detail, highly organized and able to multitask efficiently.
• Strong financial aptitude and analytical skills.

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