Property Manager at Flats LLC

Role Summary

The Property Manager is a key role within our organization, leading the on site team at their multi-family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition at all times, and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on site for their team.

Essential Functions

1. Manage the property in its entirety including leading the on-site team members; act as expert of the building in all aspects including all financial related items; manage the day-to-day operation including any incidents that may occur.
2. Execute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property success.
3. Lead recruiting and employee onboarding efforts for onsite team. Manage, train and counsel onsite staff effectively. Work with senior leaders for succession planning as appropriate.
4. Lead the leasing program including resident retention/renewal to maintain maximum occupancy. Coach, lead, train, and motivate the leasing professional to success. Oversee daily leasing paperwork. Assign and proof all leasing paperwork.
5. Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI. Accurately and succinctly communicate any projected or forecasted changes needed. Present, as needed, during Asset Management or ownership/investor meetings.
6. Advise and execute marketing efforts for the property, including researching competitive properties and local market trends.
7. Oversee resident relations, including resident communication by way of phone, email, and other methods. Ensure residents' needs are exceeded and an exceptional experience is delivered at all times. Manage and monitor resident reviews. Achieve goals for resident satisfaction and review scores.
8. Maintain an impeccable building at all times. Work with the Maintenance team to ensure property stays in good working order. Monitor apartment turns and repair requests. Plan, budget, and execute capital improvement projects as needed. Perform frequent property walks including producing action item lists and ensuring all items are completed.
9. Ensure compliance with company policies, procedures, including local, state, and federal regulations.
10. Complete weekly, monthly, and quarterly reporting requirements including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.
11. Create an exciting and unique environment for residents to enjoy; provide a community experience to drive resident satisfaction.
12. Creatively solve problems that occur. Effectively and proactively communicate property needs. Manage the property as if it was your own.
13. Hires, trains, motivates, and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
14. Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary.
15. Additional duties as assigned by senior leaders.
16. Attend staff meetings and complete virtual trainings as required or requested

Competencies

1. Onsite multifamily property management and leasing experience required.
2. Excellent written and verbal communication skills.
3. Experience with Microsoft Office products.
4. Technologically Savvy.
5. Process Oriented and Organized.
6. Experience with residential software ERP systems like MRI, YARDI, or Entrada.
7. Excellent time management and problem-solving skills
8. Self starter, ability to find and implement solutions on own, ability to execute ideas presented to you

Supervisory Responsibility

This role is the leader of the onsite team, including but not limited to, the Assistant Property manager, front desk/concierge, janitorial, maintenance, and leasing professionals. Some of these positions may be filled by a third-party vendor. This position is responsible for hiring, training, and managing the on site team including conducting coaching/counseling conversations when required, with the assistance of the Regional Property Manager or HR team.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical demands

Standing for up to 4 hours. Lifting up to 40 pounds Ability to walk long distances during property walk. This role is required to walk all parts of the building including but not limited to the exterior of the building, basement, and roof.

Position type and expected hours of work.

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5:30 p.m. Some flexibility in hours is allowed. This position will be required to be on site during emergency situations, which can occur at any time. Some weekend hours may be required to cover team days off.

Travel

Minimal travel is expected for this position.

Required education and experience.

• Ability to read and write English, follow verbal instructions, and use simple math
• 3-5 years of related experience required; 2 years in a supervisory role required; experience acting as a direct supervisor to a team required
• High School Diploma or Equivalent

Preferred education and experience

• Bachelor's degree Preferred.
• CAM/CPM certification
• Leasing experience
• Familiarity with software programs used in this job preferred (i.e. Funnel, Zillow, Jonah Systems, Digible, Engrain, MRI, Entrada, YARDI, etc.)

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