Provider Engagement Specialist - myPlace Health

What does success look like as a Provider Engagement Specialist

• Build Meaningful Relationships: You'll develop and maintain strong, trusting connections with primary care physicians, specialists, and healthcare providers who care for our PACE participants.
• Foster Open Communication: Coordinate and lead meetings, outreach events, and training sessions to keep providers engaged and up-to-date with our PACE program offerings, processes, and expectations.
• Collaborate as a Team: Partner with our clinical, administrative, and operations teams to enhance provider participation and ensure smooth coordination of care.
• Solve Problems Proactively: Serve as a go-to resource for providers, helping to address their questions, resolve concerns, and ensure clear communication with our PACE interdisciplinary team.
• Drive Process Improvements: Look for opportunities to improve the way we collaborate, making sure that we're always working towards the best possible outcomes for our participants.
• Monitor and Support Quality: Work with the quality team to track provider performance metrics and collaborate on areas for improvement.
• Stay Informed and Adapt: Stay on top of industry best practices and regulatory changes that may impact provider engagement, and help the team adapt when needed.
• Resolve Issues with Care: Assist in resolving provider-related challenges in a way that strengthens relationships and supports smooth, high-quality care.
• Support Growth Efforts: Help with strategies for expanding our network and recruiting new providers as needed.
• Pitch In as Needed: You'll also be flexible, contributing to other duties and tasks that help ensure the success of the PACE program.

What does an ideal candidate look like?

• Education & Experience: You have a Bachelor's degree in Healthcare Administration, Business, or a related field, and bring at least 3 years of experience in provider relations, healthcare administration, or a similar role within a healthcare setting.
• Specialized Knowledge: Familiarity with PACE or geriatric care models is highly preferred, so if you have experience in this space, you'll be a great fit for this role!
• Interpersonal Skills: Your ability to build rapport with a variety of healthcare providers makes you a natural at creating lasting, positive relationships. You're comfortable working with diverse professionals and thrive in collaboration.
• Communication: You're an effective communicator who can clearly and compassionately convey information in person, over the phone, and in writing.
• Organization & Attention to Detail: You have excellent organizational skills and a keen attention to detail, ensuring that nothing falls through the cracks when coordinating with our providers.
• Teamwork & Independence: While you enjoy working as part of a team, you're equally capable of working independently to drive success and meet your goals.
• Tech-Savvy: You're proficient in Microsoft Office Suite and have experience using healthcare management software, helping you stay organized and on top of your tasks.
• Licensing & Transportation: As this role requires travel to meet with providers, candidates must have a valid CA driver's license, reliable personal transportation, a good driving record, and auto insurance as required by state law.

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