Quality Assurance Analyst - Falck Mobile Health Corp

Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado.  Falck has been operating in the US since 2010 and is the second largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

This position will be primarily remote but may be required to occasionally report to our Corporate HQ in the City of Orange.

We are looking to add to our Data Team!

Position Summary:

This position will be responsible for accurately reviewing all late calls in the LA County 911 system.  The review of the late response will determine if the timestamps are correct or if they should be adjusted to be more accurate.  If there is proof that a more correct timestamp exists, this position will correct the timestamp & make a notation in the call explaining the reason for the change.

The Quality Assurance Analyst will need to have a great understanding of how an ambulance operates from start to finish.  This position will use that knowledge to identify timestamps that may be wrong in the database & will research those calls to determine if more accurate timestamps should be applied to the call.  For example, if a “Transporting” timestamp occurs less than 2 minutes after the “At Scene” timestamp it is likely an error since it typically takes more than 2 minutes while the crew remains on scene of an incident.

The Quality Assurance Analyst is anticipated to work 3-4 hours Tue-Fri & additional hours on Monday to review the additional call volume that occurred over the weekend.   This position will support Falck’s 911 Operations in Los Angeles County. 

Compensation: 26/Hr.

What We Offer:

·      Training and Career Development

·     Part-time employees do not qualify for Medical, Dental & other Full-time benefits.

Responsibilities:

The Quality Assurance Analyst must be able to perform essential duties in an organized and efficient manner. These duties may include, but are not limited to, the following:

• Review late responses to ensure timestamp accuracy.
• Research GPS breadcrumb trails to see if a crew member forgot to say “at scene”.
• Research voice recordings when appropriate to see if a dispatcher failed to document “at scene” correctly.
• Follow policies & procedures to choose the correct timestamp.
• Train on the contract requirements for changing timestamps & retain those requirements.
• Collaborate with other departments as needed to fully research the calls.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.  The individual in this position must possess the following qualifications:

· High School Diploma or equivalent.

· Familiarity with Computer Aided Dispatch system(s) is preferred.

· 3+ Years of Quality Assurance experience is preferred.

· Strong problem-solving skills and the ability to make decisions independently.

· Strong research skills - be able to understand real life EMS situations by research.

· Strong organizational skills.

· Ability to multi-task and prioritize.

· Basic understanding of Microsoft Excel is preferred.

· High degree of accuracy and attention to detail.

· Strong verbal and written communication skills.

· Ability to work in a fast-paced environment and meet tight deadlines.

· Must always maintain a professional demeanor and appearance.

Falck Global Assistance is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.