Quality Assurance Coordinator - 77035 - Dynamic Service Solutions

Job Description

The Quality Assurance Coordinator is responsible for ensuring that the assigned program(s) are in compliance with Federal (ORR) and State (TX) regulations and meet company quality standards. The Quality Assurance Coordinator conducts regular reviews of program(s) operations to identify risks, issues, and opportunities, and develops and implements plans of action to address them. This position works closely with the on-site management team that includes the Program Director, Assistant Program Director(s), and Department Leads. They also keep the Regional Director informed of their ongoing quality assurance activities to include any roadblocks that might hinder the timely completion of those activities.

Duties and Responsibilities

• Monitor the implementation of Federal (ORR) and State (TX) policies and procedures for an Unaccompanied Children (UC) shelter program.
• Conduct compliance audits for quality, accuracy and adherence to standards and processes.
• Maintain complaint and nonconformance processing information through records and tracking systems, including root cause and corrective actions.
• Document quality assurance activities with internal reporting and audits.
• Analyze and investigate reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Provide recommendations for the different departments to improve their program and to ensure compliance.
• Provide program management team with updated guidance from Federal (ORR) and State (TX) organizations.
• Assist in the development and delivery of regulatory and compliance training.
• Assist in ensuring compliance with all reporting requirements specified in the contract(s)/grant(s), and within company policies and procedures.
• Create documents and reports using Microsoft Suite (Outlook, Excel, PowerPoint, and Word), SharePoint, OneDrive to perform various administrative functions.
• Other tasks and responsibilities as assigned.

Qualification requirements:

• Bachelor’s degree in public administration, business, management, social work, or relevant field. Masters degree preferred.
• At least three (3) years of progressive employment experience with a social services or childcare agency.
• At least (2) two years of experience in compliance and quality assurance activities.
• Experience in writing clear, concise, and comprehensive reports, writing procedures & documentation.
• Professional certification, such as a Certified Quality Auditor (CQA) is preferred.
• Strong knowledge of software QA methodologies, tools, and processes.

Working Conditions/Physical Effort:

Work is performed mostly in an office setting. Some overnight travel, public speaking, evening and weekend work are requirements of the position. Regular computer work also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

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