Quality Assurance Manager (Business Operations Manager) - Supervision & Regulation - Federal Reserve Bank (FRB)

Company

Federal Reserve Bank of Chicago

The Business Operations Manager manages a team of individuals who execute the business and operational strategies of the department by interacting with internal stakeholders across all divisions. The manager will lead the Quality Assurance team; which provides operational infrastructure and support to the department, promoting consistent application of supervisory processes to ensure high quality end products and outcomes in accordance with the Quality Management framework. Supports and consults with business unit management on issues related to operational risk management. Plans, organizes, and evaluates the business unit`s activities and manages change to continually improve performance.

Other responsibilities include, developing the annual plan of QM activities in alignment with the departments risk assessment. Works collaboratively with Internal Audit, BOG staff and business units to achieve objectives. Coaches and develops staff to create a cohesive and effective team. The level of work required is considered advanced. This job has direct reports.

Your Responsibilities:

• Serves as an effective leader and contributes to teamwork within the business unit and across the department. Includes setting an example of leadership and acting in a manner that demonstrates the Bank's core values, code of ethics and department core competencies

• Identifies and manages inherent risks within the business unit to ensure an effective internal control environment

• Assesses and coordinates controls to mitigate those risks

• Executes Annual Plan of reviews in a timely manner in accordance to Board standards

• Develops and maintains ongoing relationships with staff & management at the Reserve Bank; this may include the Board of Governors and external partners

• Coaches and develops others by delivering continuous timely feedback and ensures a productive performance management process to achieve business unit goals

• Proactively handles performance issues through the performance improvement process

• Makes formal presentations on a wide variety of technical and non-technical topics

• Leads and/or participates in Department, Bank and System projects and initiatives

• Communicates and ensures staff understanding of Reserve Bank and department goals, objectives

• Initiates action and manages change to improve business unit productivity, quality, and workflow

• Oversees and/or leads multiple large and complex projects simultaneously. Is able create objectives and track and measure performance of the projects

• Performs other duties as assigned

Your Background:

• Bachelor's degree or equivalent experience required

• Five plus years of direct work related experience

Strong team management:

• Possesses the ability to assess talent and create accountability within immediate team

• Possesses the ability to a lead team and create productive team dynamics and leverages strengths of staff within team and division

• Possesses the ability to anticipate change that impacts the team and revises direction as needed

• Demonstrates business judgment and decision making to make decisions in the best interest of the team

Strong communication:

• Possesses the ability to communicate in an inclusive way within direct realm of responsibility

• Possesses the ability to solicit broad input to promote diversity of thought in coming to conclusions

• Possesses the ability to initiate and nurture relationships when most directly impacts the work

• Possesses the ability to understand the stakeholder’s line of business

• Possesses the ability to execute and communicate strategy by leveraging business knowledge

• Demonstrates advanced decision making and problem solving skills

• Possesses the ability to learn continuously by understanding own strengths and weaknesses

• Demonstrates openness to feedback and modifies behavior when necessary

What we offer:

Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, pension plan, paid time off, transit benefit, onsite gym and subsidized cafeteria.  A flexible work and continuous learning environment with opportunities to gain new skills and grow your career.

Location:

This is hybrid position. Successful candidates must live in the Chicagoland area (or be willing to relocate)

Other Requirements:

• This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo applicable background checks and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. Citizen and pursue a path to citizenship.

• As a condition of employment Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Bank Examination

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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