Quality Engineer - Morgan Advanced Materials

Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers’ products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.

Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

Job Purpose:

The Quality Engineer role is a position reporting directly to the Quality Manager, ensuring manufacturing processes, methods, equipment, and quality systems meet or exceed the requirements of our customers and 3^rd party registrars and are consistent with established standards, customer specifications, and production goals.   The role is an exciting opportunity to join a global, dynamic, Hi-Tech team, supporting the medical and aerospace industries.  We are the industry leader in development and manufacturer of ceramic to metal seals for both Aerospace and Medical markets.  We help improve the quality of life with our implantable medical components, and we ensure the safety of travelers by developing multiple components for the Aerospace industry. 

Essential Functions:

• Update documentation, train and implement quality processes such as MRB, RMA, CAPA and NCMR.
• Direct MRB activities including facilitating MRB, tracking non-conformances and analyzing NCMRs and RMAs.
• Perform analytical investigations and develop root cause for non-conformances and deviations as identified through scrap analysis, NCMRs and RMAs.
• Responsible for maintaining CAPA database.
• Coordinate RMA process including approval, verification upon receipt, disposition and issuance of subsequent CAPAs. Respond to customer related SCARs as required.
• Issue, monitor and evaluate CAPAs for effectiveness and timeliness.
• Create and/or process ECOs, process routers, drawings and other written documentation in accordance with quality system requirements.
• Monitor supplier performance through scorecard/grading, analyzing RI measurement data (SQC) and tracking NCMRs. Perform supplier audits and visits as required.
• Maintain internal auditing program to sustain certification to ISO standards while maintaining the effectiveness of the system.
• Responsible for internal, 3rd party, and customer audits.
• Analyze data and generate reports from ERP data using Minitab and Excel.
• Responsible for internal quality audits per ISO 9001, ISO 14001, AS 9100 and ISO 13485.
• Create validation protocols (IQ, OQ, PQ) execute protocols and document reports when required. Assist in DOEs, ANOVA and other analytical methods to optimize processes.
• Develop, document and train inspectors using internal procedures and GD&T guidelines. Design/specify gauging and test equipment for inspectors.
• Implement and maintain SPC and SQC using Infinity QS.
• Develop quality plans, pFMEAs, and FMEAs for new and existing products. Assist with developing control plans and other documentation during new product development.
• Conduct capability studies and complete variation reduction activities to improve processes.
• Compile and write training material and conduct training sessions on quality tools & techniques.
• Create/update RI & Final Product MIR cards for product inspection and testing.
• Set up, program and operate CMM and SmartScope, as well as other measurement/inspection tools. Improve measurement techniques and detection methods using GRR, MSAs, and poke-a-yoke.
• Communicate effectively with production associates to understand issues/concerns and quickly move to countermeasure.
• Research and propose innovative documentation, training and inspection methods, including electronic record retention, automated visual inspection and inspector certification programs.
• Knowledge of Solidworks or AutoCAD is preferred.
• Perform various tasks as needed from supervisor.
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal EHS regulations and with Morgan New Bedford, MA EHS Guidelines. Guidelines include but not limited to participation in required EHS training and use of proper PPE. Employees are responsible for reporting hazardous conditions and job-related injuries or illnesses to their supervisor.

Minimum Qualifications and Education Requirements

• Bachelor’s Degree (B.S.) in Engineering, preferably Mechanical, Electrical, or Chemical from an accredited college or university.
• 2+ years working experience in a manufacturing environment, preferably in Aerospace/Medical Manufacturing environment
• ASQ-CQE Certification is desirable, but not required.
• This position requires use of Controlled Unclassified Information (CUI) which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC).

Additional Requirements:

• Quality orientation and high attention to detail.
• Excellent interpersonal and communication skills.
• Experience working with high performance teams.
• Problem analysis and problem resolution skills.
• Must be familiar with Microsoft Word and Excel software.
• Must be able to clearly present ideas and reports in written and verbal format.
• Must be able to work well with subordinates, peers and superiors in all departments of the Company.
• Must be able to work well with external contacts of the Company.
• Must have good time management, planning and negotiation skills.
• Individual must be a:

• Citizen of the United States, or
• Permanent resident alien of the United States, or
• Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, and toxic caustic chemicals.  The noise level in the work environment is usually moderate.

This job description does not state or imply that all duties to be performed are specifically identified above. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested or instructed by an authorized person of the Company. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1