RASA Chatbot Developer - Echo IT Solutions, Inc

End Client - Banking

Job Description:
The RASA Chatbot Developer will be responsible for developing and deploying advanced AI chatbots and voice assistants using RASA, with a focus on scalable and efficient solutions for diverse business use cases. Key responsibilities include integrating NLP and NLG, managing deployments through CI/CD tools, and working on complex technical issues related to chatbot performance and scalability.

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Roles & Responsibilities:

• Develop RASA chatbots and voice assistants across various platforms
• Work on chatbot framework/architecture using open-source tools
• Implement NLP/NLG for chatbots
• Integrate chatbots with management dashboards and CRMs
• Troubleshoot and resolve technical design issues
• Design scalable AI and Client solutions
• Ensure chatbot optimization for speed and scalability
• Provide innovative solutions for improved user experience
• Multilingual chatbot experience (preferred)
• Human escalation integration

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Qualifications & Skills:

• B.Tech/B.E./M.Tech or related technical discipline
• Minimum 6-7 years of experience in RASA chatbot development
• RASA enterprise experience (mandatory)
• Hands-on experience with live agent integration
• Conversational AI, Client, and Deep Learning experience
• Proficient in Python, SQL/NoSQL databases, and Linux shell commands
• Experience integrating with platforms like Facebook Messenger, WhatsApp, and enterprise systems such as Salesforce or Zendesk
• Strong foundation in AI tools (TensorFlow, Spacy, NLU) and RESTful APIs

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Must-Have Skills:

• RASA enterprise chatbot development experience
• Strong Python programming skills
• Familiarity with chatbot frameworks and AI tools
• Understanding of HTTPS and enterprise security