RCM & NextGen PM Trainer - Texas Health Care PLLC

Job Description

This position works under the direction of the RCM Manager. He/She will facilitate in-person classroom training and support of the NextGen PM application as it pertains to RCM for front and back office staff. This position is also responsible for providing day-to-day customer-focused application support, as well as support to internal system users at the MSO and remote clinics.

JOB DUTIES:

• Delivers pre-live training to office staff on PMGNTX Best Practice processes and PM software.
• Delivers post-live training to office staff focused on efficiency, delegation, and workflows of NextGen PM.
• Participate in designing and developing workflow enhancements that align with Best Practices.
• Conduct classroom RCM 101 & 102 orientation training for new employees.
• Participate in major upgrades/updates/testing, as needed
• Works collaboratively with other teams to provide excellent customer service to remote offices.
• Works collaboratively with other members of the RCM team to assist in developing and maintaining the training program.
• Participates in educational and leadership opportunities to enhance the professional growth and clinical expertise.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, research isolation, resolution, and follow-up steps.

Minimum Qualifications:

• Minimum 3 years’ experience with NextGen PM software
• Minimum 3 years of progressive professional experience in healthcare
• Proficient in the use of Excel, Word, and PowerPoint or equivalent Google software
• Knowledge and understanding of ICD-10, CPT, and HCPCS codes and payer-specific coding guidelines.
• Knowledge and understanding of medical terminology and procedures.
• Knowledge of coding, medical records, remittance codes, and reimbursement policies
• Strong knowledge of ambulatory practice workflows.
• Demonstrated experience in the development and editing of instructional material.
• Must demonstrate excellent communication, organizational, and time management skills.
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
• Ability to work in a very fast-paced and changing work environment.
• Must comply with HIPAA rules and regulations.
• Must have a valid driver’s license
• Must have a reliable form of transportation.
• Must be able to be on their feet for up to 2 hours at a time.

Interpersonal Skills & Attributes:

• Collaborative, customer-focused, and able to create visible value.
• A team approach to working with others, ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects.
• Process-oriented with the ability to drive a project to completion.
• Conflict management skills.
• Problem-solving skills.
• Attention to detail.
• Ability to work independently and as a team member.
• Self-directed and resourceful.
• Excellent communication and client-facing skills
• Excellent organizational skills.