RECEPTIONIST - BLEHEALTH, LLC
Pomona, CA 91766
About the Job
BLEHEALTH, LLC -
SUMMARY:
The Receptionist is responsible for managing the front desk and performing a variety of administrative and clerical tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome guests as soon as they arrive at the office. Maintain a professional appearance.
- Prompt the visitors to wait in the lobby area until the appropriate person can assist.
- Answer, screen, and forward incoming phone calls.
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understand when to escalate calls to Directors, managers, and nurses
- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Assist with mailings and other projects as call volume permits.
- Ensure the front desk area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
- Provide basic and accurate information in person and via phone or email.
- Update calendars and schedule meetings if necessary.
- Perform other clerical duties such as filing, photocopying, and faxing.
- Call clients and maintain the records in databases. Schedule appointments for case managers.
EDUCATION AND/OR EXPERIENCE:
· High school diploma or associate degree in business administration or equivalent
· Excellent verbal communication skills
· Excellent interpersonal and customer service skills
· Basic understanding of administrative and clerical procedures and systems
· Proficient with Microsoft Office Suite or related software
Source : BLEHEALTH, LLC