REVENUE MANAGER - JW Marriott Miami

Location: JW Marriott Miami | 1109 Brickell Ave, Miami, Florida, 33131, USA

Compensation: Hourly

Schedule: Full-Time

Position Type: Non-management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• …and much more!

JOB SUMMARY

Responsible for day-to-day operation of the Revenue Management office to maximize revenue and insure customer satisfaction while maintaining accurate hotel inventories. Focuses on achieving revenue goals while maintaining customer satisfaction by overseeing all aspects Revenue Management systems (Marsha, One Yield, Delphi, PMS) and providing leadership to Revenue Management associates. Organizes efforts between sales, revenue management and the front office to promote a cooperative work environment. Identifies future opportunities and effectively communicates strategies to the sales organization.

JOB FAMILY CORE WORK ACTIVITIES

• Aligns Strategy and Market Trends - Updating market knowledge and aligning strategies and approaches accordingly.
• Monitoring Actual vs. Projected Sales - Compiling information, analyzing and monitoring actual sales against projected sales.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
• Attending Strategy and Management Meetings - Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
• Analyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Executing on a Strategy - taking a predetermined strategy and driving the execution of that strategy.
• Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (owners, corporate, guests, etc.).
• Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Exploring Business Opportunities - Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes/systems/products to make improvements.
• Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.

JOB SPECIFIC TASKS

• Provides inventory management duties to ensure Marsha / Delphi / PMS / One Yield are maintained to ensure revenue maximization
• Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system
• Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue
• Proactively develops and manages internal key stakeholder relationships
• Provides recommendations to improve effectiveness of revenue management processes
• Coordinate the needs of the guests and other departments within the hotel to guarantee quality service and satisfaction while being consistent with the hotel’s overall budget and revenue goals
• Prepare revenue and profit opportunity analysis
• Oversees the day-to-day operation of the property Revenue Management office to maximize revenue and ensure customer satisfaction while maintaining accurate hotel inventories. Coordinates the needs of the guests, special corporate clients and other departments within the hotel to guarantee quality service and satisfaction that is consistent with the hotel’s overall budget/ revenue goals and overall sales strategy
• Trains and leads on-property Inventory Managers and Inventory coordinators
• Organizes efforts between Sales, Events Reservations and the Front Office to promote a cooperative work environment
• Acts as a liaison between the hotel and the Miami Reservation Center
• Run reports through Delphi program, convention forecast, booking pace, and sales productivity (period end)
• Participate on lead review meetings with Sales & Marketing team
• Shop competitors to evaluate possible changes on price strategy
• Participate on Sales Strategy and Period End meetings
• Perform other duties, tasks and special projects as required, assigned or directed with or without accommodations.

Sales

• Works with the sales strategy leadership to determine sales strategies and ensure this is communicated to market sales leadership, marketing communications teams and property leadership. Attend/lead sales strategy meetings to provide input on weekly and overall sales strategy
• Recommend and maintain proper pricing, positioning and inventory for transient, group, catering, function space and audiovisual.

CANDIDATE PROFILE

Education and Experience

OR

Skills and Knowledge

• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Mathematics - Using mathematics to solve problems.

Management Competencies

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami

Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/

Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottHotelMiami/

Twitter: https://twitter.com/jwmarriottmia?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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