ReStore Sales Associate- Ben White / Evenings & Weekends - Austin Habitat for Humanity

Austin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community’s access to affordable building materials, diverting valuable, reusable items from the landfill and supporting AHFH housing programs in the five counties we serve.

 Join our service-oriented team to help build a better Austin!

AHFH MISSION

Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope.

VISION

A world where everyone has a decent place to live.

OUR CORE VALUES

Forward Thinking - Service Oriented - Collaborative

COMPANY PAID BENEFITS:

• 100% employer-paid medical, dental, vision, short-term, long-term disability
• 12 paid holidays/year
• 10 paid vacation days/year
• 10 paid sick days/year
• 3 personal time off days/year
• 401(k) retirement savings plan with employer contribution
• 20% employee discount on ReStore purchases

JOB SUMMARY

The ReStore Sales Associate provides excellent customer service as a first point of contact for retail customers and maintains the sales floor to ensure an enjoyable shopping experience. The Sales Associate partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. The Sales Associate is responsible for taking the initiative to keep the ReStore presentable and easy to shop specifically their assigned area. Additionally, the Sales Associate provides operational support to ReStore management team.

AGENCY EXPECTATIONS

• Acts as a role model within and outside of the Agency
• Maintains a positive and respectful attitude
• Works in collaboration with supervisors to determine and  carry out departmental oversight and organizational strategic goals
• Demonstrates self-motivation, flexibility and efficient time management skills

DUTIES AND RESONSIBILITES

• Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement
• Identifies and responds actively to the needs of all customers
• Participates as a team player in all phases of the organization and is open and responsive to change
• Assists customers on the sales floor, answers questions regarding product information and suggests additional items for sale
• Updates and informs staff and volunteers of procedure changes
• Assists in the display of new and used product
• Operates forklift as needed
• Moves merchandise from receiving area to sales floor
• Adheres to Austin Habitat for Humanity safely standards
• Coordinates stock with store management
• Relays customer concerns (with regard to service, pricing and/or quality of merchandise) to Store Director or Store Manager in writing
• Displays or demonstrates product using samples or catalog and emphasizes saleable features
• Maintains an awareness of current advertisements and promotions to effectively serve customers and competitive situations
• May provide inside sales support by handling telephone calls in regard to product inquiries
• Responds to customer inquiries at service desk regarding products and project information
• Assists in annual inventory
• Maintains the neat appearance of the sales floor including but not limited to sweeping picking up and taking out trash
• Personally provides customers with knowledgeable, courteous and prompt service at all times
• Assists customers with complaint issues
• Knows the layout of the ReStore and is able answer customer questions and lead them to the merchandise requested
• Moves merchandise from the receiving area to the sales floor
• Merchandises product in an appealing and attractive manner
• Maintains area by keeping all merchandise departmentalized and categorized
• Rotates product with new items according to color chart
• Presents ideas for seasonal merchandising to management team
• Maintains awareness of current ReStore promotions
• Is knowledgeable of SKU’s as to ensure accuracy of ringing up items
• Understand the ReStore’s pricing system and effectively handles various pricing conflicts
• Closely follows ReStore’s price changes
• Adheres to ReStore protocol for handling sold items that are not taken at the time of purchase by completing in full the “Sold” forms explaining the ReStore holding and pickup guidelines
• Creates signage for store product
• Is responsible for stocking the sales floor
• Makes safety a priority
• Operates pallet jack when needed
• Assists in maintaining the cleanliness of the ReStore
• Provides volunteers with a meaningful volunteer experience
• Assists other staff members when needed
• Able to work a flexible schedule in support of store hours
• Maintain a professional appearance (in uniform)
• Perform store upkeep duties as needed; sweeping, mopping, vacuuming, wiping shelves, restrooms and dusting
• Occasionally assisting donors: greet, receive and provide donation receipt
• Communicates our mission and values effectively
• Performs other duties as directed

MINIMUM EXPERIENCE / REQUIREMENTS

• Previous retail sales experience
• Able to provide exceptional customer service
• Able to handle customer complaints in a professional manner
• Able to work in a fast-paced environment
• Ability to stand for long periods of time
• Experience in retail merchandising
• Able to lift up to 75lbs frequently
• Ability to communicate effectively both verbal and written
• Able to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to work with little supervision

PREFERRED EXPERIENCE REQUIREMENTS:

• Bilingual English/Spanish preferred

COMPENSATION

• $16.50 / hourly

AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.

Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the
policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

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