Receiving Agent (Full Time) - The Abbey Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service?  Then The Abbey Resort is The Lake Geneva Experience you are looking for!  We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve.       As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’!  You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.  Every Guest, Every Associate, Every Time!  We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.    Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.  We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned.  If you are ready to come Be The Difference – apply now! 

What you will have an opportunity to do:

The Receiving Agent performs professional work and deliveries, in support of all Food and Beverage Departments and other resort departments, of multiple items/activities to include receiving goods to maintain and/or support programs, projects and data entry. They shall strive to provide exceptional service to both internal and external guests at all times.

Your Role:

• Coordinate traffic logistics of loading dock area.
• Receive and log incoming deliveries / outgoing returns & pickups per department requirements and/or BEO/Vendor/Dept Manager written request.
• Verify deliveries are per specifications and quality levels.
• Alert management and seek advisement regarding any shortages in expected deliveries, unmatched invoices and other questionable circumstances.
• Sign and code invoices per department requirements. 
• Coordinates activity, organization, sanitation and cleanliness of general storerooms and Food and Beverage (Culinary) storage areas.
• Responsible for cleanliness and organization of main loading dock area inside and outside the building.
• Help to resolve problems when things aren’t quite right.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Coordinate daily with Purchasing Manager.
• Assist other departments as needed.

Your Environment:  Controlled indoor temperatures, could experience high temperatures and high humidity to freezing temperatures during various seasons of the year due to logistics of loading dock area and work done in walk-in coolers/freezers.  Varied volume levels based on storeroom and loading dock activity levels.  Standing and walking on hard surface flooring, possibility for wet floors, grass, pool deck and carpet - non-slip shoes a must!  Strongly recommend that shoes have safety toe feature.

What are we looking for?

The right person will be show excellent customer service skills.  The ideal candidate will also have a friendly, outgoing disposition and previous experience in a similar role and/or food and beverage / hospitality environment.

In addition, the right candidate match should have or be able to:

• High school graduate or equivalent.
• Preferably 1 year food and beverage receiving experience.
• Be well organized and work well under pressure.
• Ability to read and write in English language.
• Good verbal communications in English language.

Able to frequently lift, push, pull and carry up to 75 lbs, and occasionally lift, or push up to 100 lbs, such lifting includes carrying weight upstairs and downstairs.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.