Receptionist - ICONMA, LLC
Brentwood, TN 37027
About the Job
Our Client, a Farm and Ranch Products Retailer Company, is looking for Receptionist for their Brentwood, TN location
Responsibilities:
Requirements
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- This position is responsible for serving as a receptionist Client corporate headquarters including managing a multiline phone system, welcoming visitors, and supplying information regarding the company to the general public, vendors and customers. As a common first contact with the company, this position requires a strong customer orientation and professional demeanor.
- Receive and transfer incoming calls. Engage callers, as needed, to determine the appropriate party/department to receive the call.
- Calmly handle complaints and/or angered callers.
- Receive and resolve incoming calls related to general questions about Client, store locations, contact inquiries, directions, etc.
- Monitor and control building access via the main lobby during hours of operation.
- Greet visitors in a manner that demonstrates Client's Mission and Values.
- Resolve general questions from visitors.
- Check-in, assign visitor badges, contact the party that visitors are scheduled to meet, and ensure that guests are shown to nearby meeting rooms.
- Receive, sort, and route mail for the Human Resources (HR) department.
- Assists with projects, data entry/management and/or filing as needed.
Requirements
- 2-4 years of receptionist or customer service/call center experience.
- Any suitable combination of education and experience will be considered.
- Ability to understand the organizational structure and departmental responsibilities through Client’s corporate website and intranet.
- Strong communication skills and customer-service orientation.
- Ability to work independently.
- Strong problem-solving and organizational skills.
- Detail-oriented approach to work.
- Proficient in Microsoft Office.
- Experience with multi-line switchboard software
- High school diploma
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Source : ICONMA, LLC
