Receptionist - Integrated Resources, Inc
HOUSTON, TX 77002
About the Job
Title: Receptionist
Location: Houston TX
Contract: 1 Year (Possibility of Extension)
Job Summary
This dynamic position is multifaceted, serving as the primary reception for all Client visitors, access control administration and accounts payable support for Facilities.
Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Receptionist:
" Greets vendors, customers, job applicants, and other visitors, and assures they are routed to the proper individual and department.
" Utilizes sufficient knowledge of organization's business in order to direct visitors to their to destination.
" Records caller name, time of call, nature of business, and person called upon. Answers inquiries as necessary.
" Obtains caller's name and routes any incoming calls or visitors to the appropriate persons.
" May issue visitor's pass and/or parking validation.
" May perform a variety of routine typing and clerical duties as necessary.
Escorts visitors, visiting Client employees, candidates, and caterers to appropriate host or location on Client floors.
Contact person for questions about the business and certain processes including visitor registration, and onboarding processes.
Client Fire warden for the 30th floor.
Access Control Administration:
Responsible for fulfilling Client badge requests and assigning the approved access to each badge.
Maintains badge printer and orders supplies for badges and badging accessories.
Ships badges and tracks UPS and charges associated to access control administration.
Identifies technical issues with Kiosk software and other software used to facilitate access control administration to the appropriate stakeholders and tracks resolution.
Performs yearly audits of access control authorizations as directed by Corporate Security and provided guidance.
Point of contact for Client sites that are having access problems to troubleshoot via email or Teams call.
Identifies issues with access panels at Client sites that are experiencing technical issues and communicates with Client Security to resolve.
Produce access control situation reports as requested by Client Facilities, Client Security, and Client sites.
Guest and Visitor Management:
Greet and register guests, issuing visitor badges and directing them to appropriate areas.
Manage check-in processes, ensuring compliance with security protocols.
Maintain accurate records of visitor arrivals and departures.
Coordinate meeting room reservations and assist with setup as needed.
Communication and Customer Service:
Serve as the primary point of contact for external inquiries, directing calls and messages effectively.
Provide exceptional customer service to all guests, employees, and visitors.
Handle inquiries and resolve issues promptly and professionally.
Administrative Support:
Provide administrative assistance such as typing, photocopying, and filing documents.
Assist with data entry tasks and maintain electronic records.
Monitor and replenish office supplies, maintaining a clean and organized reception area.
Security and Emergency Response:
Enforce security measures, including badge access and visitor verification.
Act as a first responder during emergencies, following established protocols for evacuations and safety procedures.
Activate panic button if threats or safety concerns arise, alerting appropriate personnel.
Client Fire Warden
Special Projects and Event Support:
Assist with special projects, events, or initiatives as directed by management.
Coordinate logistics for office relocations, company-wide celebrations, or community outreach efforts.
General Office Support:
Provide support for facilities management tasks, coordinating repairs and maintenance as needed.
Monitor and manage meeting room schedules, ensuring rooms are equipped and ready for use.
Disseminate important announcements or information to employees as directed by management.
Badge Management:
Install, manage, and maintain badges and clearance requests for both new and existing systems.
Handle badge requests including termination, addition, replacement, and clearance changes.
Coordinate badge shipments to Client field locations and report shipping charges to accounting.
Procure badge supplies as needed.
Access Control System Maintenance:
Manage lock/unlock door requests and repair costs for corporate facility access control.
Conduct annual reviews of access control procedures, roles, and responsibilities.
Provide support for GEMA/CCURE related requests and Client acquisitions.
Form Maintenance and Support:
Comanage and update access control forms and processes.
Provide badge support and handle escalations.
Report Management:
Fulfill report requests related to badge management.
Department Mail and Package Handling:
Receive and distribute incoming mail and packages.
Notify recipients of package arrivals and coordinate pickups.
Arrange for outgoing mail and courier services as needed.
Education and Experience
Required: High school diploma or G.E.D, and zero to four years previous experience.
Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience.
Location: Houston TX
Contract: 1 Year (Possibility of Extension)
Job Summary
This dynamic position is multifaceted, serving as the primary reception for all Client visitors, access control administration and accounts payable support for Facilities.
Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Receptionist:
" Greets vendors, customers, job applicants, and other visitors, and assures they are routed to the proper individual and department.
" Utilizes sufficient knowledge of organization's business in order to direct visitors to their to destination.
" Records caller name, time of call, nature of business, and person called upon. Answers inquiries as necessary.
" Obtains caller's name and routes any incoming calls or visitors to the appropriate persons.
" May issue visitor's pass and/or parking validation.
" May perform a variety of routine typing and clerical duties as necessary.
Escorts visitors, visiting Client employees, candidates, and caterers to appropriate host or location on Client floors.
Contact person for questions about the business and certain processes including visitor registration, and onboarding processes.
Client Fire warden for the 30th floor.
Access Control Administration:
Responsible for fulfilling Client badge requests and assigning the approved access to each badge.
Maintains badge printer and orders supplies for badges and badging accessories.
Ships badges and tracks UPS and charges associated to access control administration.
Identifies technical issues with Kiosk software and other software used to facilitate access control administration to the appropriate stakeholders and tracks resolution.
Performs yearly audits of access control authorizations as directed by Corporate Security and provided guidance.
Point of contact for Client sites that are having access problems to troubleshoot via email or Teams call.
Identifies issues with access panels at Client sites that are experiencing technical issues and communicates with Client Security to resolve.
Produce access control situation reports as requested by Client Facilities, Client Security, and Client sites.
Guest and Visitor Management:
Greet and register guests, issuing visitor badges and directing them to appropriate areas.
Manage check-in processes, ensuring compliance with security protocols.
Maintain accurate records of visitor arrivals and departures.
Coordinate meeting room reservations and assist with setup as needed.
Communication and Customer Service:
Serve as the primary point of contact for external inquiries, directing calls and messages effectively.
Provide exceptional customer service to all guests, employees, and visitors.
Handle inquiries and resolve issues promptly and professionally.
Administrative Support:
Provide administrative assistance such as typing, photocopying, and filing documents.
Assist with data entry tasks and maintain electronic records.
Monitor and replenish office supplies, maintaining a clean and organized reception area.
Security and Emergency Response:
Enforce security measures, including badge access and visitor verification.
Act as a first responder during emergencies, following established protocols for evacuations and safety procedures.
Activate panic button if threats or safety concerns arise, alerting appropriate personnel.
Client Fire Warden
Special Projects and Event Support:
Assist with special projects, events, or initiatives as directed by management.
Coordinate logistics for office relocations, company-wide celebrations, or community outreach efforts.
General Office Support:
Provide support for facilities management tasks, coordinating repairs and maintenance as needed.
Monitor and manage meeting room schedules, ensuring rooms are equipped and ready for use.
Disseminate important announcements or information to employees as directed by management.
Badge Management:
Install, manage, and maintain badges and clearance requests for both new and existing systems.
Handle badge requests including termination, addition, replacement, and clearance changes.
Coordinate badge shipments to Client field locations and report shipping charges to accounting.
Procure badge supplies as needed.
Access Control System Maintenance:
Manage lock/unlock door requests and repair costs for corporate facility access control.
Conduct annual reviews of access control procedures, roles, and responsibilities.
Provide support for GEMA/CCURE related requests and Client acquisitions.
Form Maintenance and Support:
Comanage and update access control forms and processes.
Provide badge support and handle escalations.
Report Management:
Fulfill report requests related to badge management.
Department Mail and Package Handling:
Receive and distribute incoming mail and packages.
Notify recipients of package arrivals and coordinate pickups.
Arrange for outgoing mail and courier services as needed.
Education and Experience
Required: High school diploma or G.E.D, and zero to four years previous experience.
Preferred: High school diploma or G.E.D, plus additional or specialized training, and zero to four years previous experience.
Source : Integrated Resources, Inc
