Receptionist - PRESTIGE HEALTHCARE RESOURCES INC

OVERVIEW

Prestige Healthcare Resources Inc (PHRI) is seeking an experienced, proactive, thoughtful team member who can make a substantial and valuable impact to the organization. We currently provide services to over 1,500 patients in two different states. We are in growth mode and looking to scale to providing care to over 10,000 patients in 5 different states over the next 3 years. Our focus is advocating and implementing an integrated care model approach to the underserved population undergoing behavioral health related issues. Providing compassion and care isn’t just our profession, it’s our passion…and our culture. At Prestige, we care for the clients that we serve. We listen to them and provide the support they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission-driven individuals looking to make a difference.

SUMMARY

The Front Desk Receptionist is a vital member of the behavioral health team, focused on delivering exceptional customer service while ensuring clinic workflow efficiency. This role involves troubleshooting participant registration and customer service issues, multitasking in a fast-paced environment, managing crisis situations, and always demonstrating professionalism.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Model excellent customer service and professionalism, maintaining a positive attitude with participants and colleagues.
• Oversee day-to-day operations of the front desk and common areas, ensuring a welcoming environment.
• Greet and check in clients and visitors, providing assistance as needed.
• Answer and route all incoming calls and messages to the appropriate staff members.
• Prepare for client visits, including payment collection, demographic updates, and paperwork completion.
• Process new client referrals via phone or in-person and verify client insurance benefits and authorizations.
• Schedule and manage the calendars of therapists, nurse practitioners, and psychiatrists.
• Close out discharged cases and handle related correspondence, such as mailing discharge letters.
• Manage medical records requests for clients and third parties and create new client charts as necessary.
• Maintain inventory of office supplies, anticipating needs and replenishing stock as required.
• Complete assigned reports, including provider productivity and schedule auditing, while supporting various behavioral health teams with reporting needs.
• Audit scheduled appointments weekly to ensure provider credentials match client needs.
• Coordinate security for guest and vendor visits, and manage deliveries and incoming/outgoing mail/packages.
• Assist with meetings and activities, including setup, cleanup, and catering arrangements as needed.
• Monitor and maintain daily sign-in sheets, conference room schedules, and ensure the office remains neat and organized.
• Foster positive relationships with vendors and collaborate effectively with the Operations Team on additional tasks.
• Maintain knowledge of company services, surrounding vendors/agencies, and ensure proper upkeep of office areas.

QUALIFICATIONS

• High School Diploma required; Associate’s degree preferred.
• A minimum of two years of administrative experience in a physician’s office or similar setting; experience in a behavioral healthcare environment is a plus.
• Proficiency in MS Office (Word, Outlook, Excel, Adobe) and ability to navigate web-based applications.

SKILLS AND COMPETENCIES

• Outstanding written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple tasks concurrently.
• Ability to work effectively with consumers and clinical teams, demonstrating a professional demeanor.
• Knowledge of medical terminology and experience in handling sensitive information with confidentiality.
• Exceptional customer service skills, problem-solving abilities, and a proactive, positive attitude.
• Capacity to prioritize tasks effectively and exercise sound judgment in various situations.
• Experience in creating documents, reports, spreadsheets, and presentations using Microsoft Suite and other platforms.
• Ability to maintain a cooperative working relationship with staff and effectively execute additional duties as assigned.

WORKING ENVIRONMENT

• Must be available to open the office by 8:30 AM and close it at 5:00 PM.
• Occasional availability to work before and after regular business hours as needed.
• Must be punctual, reliable, and prepared for daily responsibilities.

Work Authorization/Security Clearance (if applicable)

PHRI is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law.

AAP/EEO STATEMENT

It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodations for qualified individuals with disabilities.