Recovery Collector - Credit Union 1

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

At Credit Union 1, we provide a work culture that is empowering, encouraging our team to be great, giving their best each day. Our valued employees are the foundation of our success and are the key to fulfilling our mission. Credit Union 1 invests in employee learning and development and strives to promote from within.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee dental coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Recovery Collector conducts research to create a comprehensive record to assist outside counsel or third-party collectors in the recovery of losses for Credit Union 1 while ensuring compliance with relevant laws and regulations. Supports department on the daily payment processing and email or mail correspondence.

A Typical Day

• Receives Board approved charged off files monthly to review, research and prepare complaint referral for outside attorney.
• Using CU1 approved third party software, the Recovery Collector makes every attempt to locate employment and/or property for debtors.
• Performs various activities delegated by Sr. Recovery Collector or Recovery Manager.
• Maintains professional relationships with outside counsel and third-party collectors to accurately update ongoing recovery matters.
• Responds to emails and calls by assisting internal departments and members.
• Tracks invoices from outside counsel and keeps record of paid items.
• Manages and processes payments received for ongoing recovery accounts.
• Aids on the resolution of ChexSystems disputes.
• Promote CU1's core values of Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

• Minimum two years collection experience preferably in banking or related field.
• Requires high school diploma.
• Must have good interpersonal and communication skills.
• Must be self-motivated, organized, and detailed.
• Experience with Word, Excel, social media, and general research on the internet.
• Ability to act with integrity, professionalism and strict confidentiality.

Location: 450 E. 22nd Street, Lombard, IL